Tech trends for the contact centre workplace during 2021 – Nigel Dunn, Managing Director, Jabra EMEA…
Category: – Company Info
Sensée Announces 200 New Contact Centre Jobs
Sensée announces 200 new UK work-at-home contact centre jobs – Roles for applicants of all ages…
How to Prevent Burnout When Working From Home
As the boundaries between our home and working lives blur and we adapt to longer-term home…
CCMA Contact Centre Research Reveals Chatbot Trust Gap
Latest CCMA Contact Centre Research reveals chatbot trust gap The latest research from the CCMA (Call…
UK National Contact Centre Awards Open for Nominations
The UK National Contact Centre Awards 2021 are now accepting nominations, according to organisers the CCMA…
Webinar: The Impact of Brexit on the Contact Centre
The Impact of Brexit on the Contact Centre From January 2021, the UK’s transition period after…
Cardiff City Council Team with Netcall to Support Test & Trace
Cardiff City Council teams up with Netcall to support Test, Trace and Protect efforts – By…
Speechly Tech Translates Real-Time Conversations for Jabra Users
New Speechly technology translates real-time audio conversations for users of Jabra devices A revolutionary new translation…
FourNet named Avaya Growth Partner of the Year
FourNet has been named Growth Partner of the Year 2020 at Avaya’s Annual Partner Summit Awards…
Content Guru Expands Features With Microsoft Teams
Content Guru Expands Features Available With Microsoft Teams Integration Content Guru has expanded the feature set…
Evolution of Contact Centres Raises Important Questions
CCMA’s Evolution of the Contact Centre research raises important questions for contact centre leaders The CCMA…
4 Ways to Keep Employee Engagement High During Lockdown
4 ways to keep employee engagement with contact centre agents high during lockdown Craig Farley, Head…
The Human Touch: Customer Service in Time of COVID
The human touch: customer service in the time of COVID Martin Taylor, Deputy CEO and Co-Founder…
IP Integration launches IPI Cloud AI for Contact Centres
IP Integration launches IPI Cloud AI for Contact Centres New SaaS solution gives customers access to…
Content Guru Positioned as Challenger for Contact Centre as a Service
Content Guru Positioned as a Challenger in the 2020 Gartner Magic Quadrant for Contact Centre as…
Jabra Welcomes Jeanette Hunter as new Contact Centre Evangelist
UK Contact Centre expert Jeanette Hunter brings industry know-how as Jabra looks to guide, support and…
FourNet Help Councils Cut Costs & Hit Working Target
FourNet’s ‘Connecting Wales’ will help councils cut costs and achieve 30% home working target – Mobilising…
Jabra Evolve Series – Now Certified for Microsoft Teams
Jabra Evolve Series – now certified for Microsoft Teams Today Jabra announces that its Evolve Series…
Sensée & Allianz Win at Northern Contact Centre Awards
Sensée and Allianz Partners homeworking team scoops top prize at the 2020 Northern Contact Centre Awards…