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ContactBabel: The UK Contact Centre Vertical Markets Report

The UK Contact Centre Vertical Markets” series of reports gives hard data on what’s happening in key sectors of the UK contact centre industry. 

The latest reports – Communications, Outsourcing and Utilities – are now available for free download. The research series also covers Finance, Insurance and Retail & Distribution.

​Each report covers:

» Contact Centre Salaries, attrition and absence rates

» Contact Centre Industry sizing by number of agent positions and contact centres

» Contact Centre Benchmarking: call duration

» Contact Centre Benchmarking: speed to answer

» Contact Centre Benchmarking: first-contact resolution

» Contact Centre Growth by 2024

» Contact Centre Channel usage and change

» Contact Centre Inbound / outbound activity

» Contact Centre Current & future use of technology​

 

 

 

For additional information on ContactBabel view their Company Profile