The UK Contact Centre Vertical Markets” series of reports gives hard data on what’s happening in key sectors of the UK contact centre industry.
The latest reports – Communications, Outsourcing and Utilities – are now available for free download. The research series also covers Finance, Insurance and Retail & Distribution.
Each report covers:
» Contact Centre Salaries, attrition and absence rates
» Contact Centre Industry sizing by number of agent positions and contact centres
» Contact Centre Benchmarking: call duration
» Contact Centre Benchmarking: speed to answer
» Contact Centre Benchmarking: first-contact resolution
» Contact Centre Growth by 2024
» Contact Centre Channel usage and change
» Contact Centre Inbound / outbound activity
» Contact Centre Current & future use of technology
For additional information on ContactBabel view their Company Profile