“The 2023-24 UK Customer Experience Decision-Makers’ Guide”, based on surveys with 209 UK organisations and 1,000+ interviews with UK consumers, is now available for free download.
The report shows customer experience and contact centre professionals:
– What customers say really influences their experience
– How your CX performance benchmarks compare to your competitors
– Which technologies have the greatest positive impact on CX
– The most useful CX measurements and benchmarks
– The channels that customers want to use – and when.
Findings are reported by vertical market and organisation size, so you can compare your CX initiatives to organisations like yours.
To download the ContactBabel report for free Click Here
ContactBabel is the contact centre industry expert, helping US and UK contact centres compare themselves to their closest competitors so they can understand what they are doing well, what needs to improve and how they can do this. Our ongoing primary research helps businesses understand how technology, people and process best fit together, and how they will work collectively in the future.
For additional information on ContactBabel view their Company Profile