The human touch: customer service in the time of COVID Martin Taylor, Deputy CEO and Co-Founder…
Category: – Company Info
IP Integration launches IPI Cloud AI for Contact Centres
IP Integration launches IPI Cloud AI for Contact Centres New SaaS solution gives customers access to…
Content Guru Positioned as Challenger for Contact Centre as a Service
Content Guru Positioned as a Challenger in the 2020 Gartner Magic Quadrant for Contact Centre as…
Jabra Welcomes Jeanette Hunter as new Contact Centre Evangelist
UK Contact Centre expert Jeanette Hunter brings industry know-how as Jabra looks to guide, support and…
FourNet Help Councils Cut Costs & Hit Working Target
FourNet’s ‘Connecting Wales’ will help councils cut costs and achieve 30% home working target – Mobilising…
Jabra Evolve Series – Now Certified for Microsoft Teams
Jabra Evolve Series – now certified for Microsoft Teams Today Jabra announces that its Evolve Series…
Sensée & Allianz Win at Northern Contact Centre Awards
Sensée and Allianz Partners homeworking team scoops top prize at the 2020 Northern Contact Centre Awards…
Phoning Contact Centres has Replaced face-to-face
For two in five UK consumers, the telephone has replaced face-to-face interactions during the pandemic 441%…
Take Part in a 3 Minute Contact Centre Headset Survey
Take part in a 3 Minute Contact Centre Headset Survey – Win Wireless Headsets – UK…
Take Part in the Contact Centre Decision-Makers’ Guide
2020 is seeing massive changes to UK contact centres. But what do they mean for the…
Content Guru Martin Taylor Named Among UK Business Leaders
Co-Founder and Deputy CEO at Content Guru, Martin Taylor, is Named Among UK’s Top 50 Most Ambitious Business…
The New Era of the Contact Centre Post Covid
The new era of the contact centre – Richard Farrell, Chief Innovation Officer at Netcall The…
5 benefits of an Effective Contact Routing Strategy
5 benefits of an effective contact routing strategy within the contact centre – Steve Murray, Solutions…
Productivity: the new priority for your employee
Productivity: the new priority for your employee Nigel Dunn, Managing Director, Jabra EMEA North To thrive…
Jabra & HP Collaborate on One-Stop Meeting Solution
Jabra and HP collaborate on one-stop solution for meeting room needs in the ‘new normal’ The…
CCMA Academy Autumn Contact Centre Training Events
Mental Health Awareness for Contact Centre Managers Looking after employee mental and physical health at work…
Jabra launches New Q4 Cashback Promotion
Jabra launches new Q4 cashback promotion – Quarterly offers on professional audio devices to provide UK…
Finalists announced For Largest Contact Centre Awards
ECCCSA 2020 Finalists announced as the largest contact centre awards see a 23% uplift in entries…
Cognosante Chooses Content Guru Cloud Solution
Content Guru, global leader in cloud contact centre solutions, has announced that Cognosante, major public sector…