Was That A Real Person or An Intelligent Virtual contact centre agent You Just Spoke To?…
Category: – Company Info
Contact Centre Webinar: IPI Cloud AI 4th March
Join IPI for a free online contact centre webinar where they will outline what their product…
Judges Appointed to UK National Contact Centre Awards
The industry’s longest running awards programme, the UK National Contact Centre Awards, has today announced the…
FourNet’s ANTENNA Wins Top Comms Business Award
FourNet’s ANTENNA service scoops another top award – Win for shared Central Government communications service at…
FourNet ‘2021 & Beyond’ Remote Working White Paper
FourNet publishes latest ‘2021 & beyond’ Remote Working White Paperaimed at contact centre agents remotely working…
Tickets Go On Sale As ECCCSA 2020 Goes Virtual
The 20th edition of the European Contact Centre and Customer Service Awards (ECCCSA) will be announcing…
IP Integration (IPI) Announces Sat Sanghera as New CEO
IPI announces Sat Sanghera as new CEO – Further strengthens leadership team with appointment of Andy…
CCMA Partner with Sabio to Deliver Benchmark Service
CCMA partners with Sabio to deliver free 2021 Contact Centre Benchmark service CCMA contact centre performance…
2021 Will Be The Year of CX in the Contact Centre
2021 The year of the customer experience in the contact centre where technology will intertwine as…
New Research Reveals Impact of Poor Customer Service
New research reveals impact of poor customer service – Five9 study of over 1,000 consumers sheds…
UK Contact Centre Decision-Maker’s Guide 2020-21
The “UK Contact Centre Decision-Makers’ Guide (2020/21 – 18th edition)” is the major annual report studying…
Healthcare Company Selects Sabio for Contact Centre
Healthcare provider selects Sabio to deliver next generation contact centre support across Europe Global healthcare insurance…
2021: The Year of the Omnichannel Cloud Contact Centre
2021: the year of the omnichannel cloud contact centre – Craig Farley, Head of Consulting, IPI…
Tech Trends for the Contact Centre Workplace During 2021
Tech trends for the contact centre workplace during 2021 – Nigel Dunn, Managing Director, Jabra EMEA…
Sensée Announces 200 New Contact Centre Jobs
Sensée announces 200 new UK work-at-home contact centre jobs – Roles for applicants of all ages…
Five9 Announces Strategic Partnership with Conn3ct
Five9 Announces Strategic Partnership with Conn3ct – New partnership places people at the heart of the…
How to Prevent Burnout When Working From Home
As the boundaries between our home and working lives blur and we adapt to longer-term home…
CCMA Contact Centre Research Reveals Chatbot Trust Gap
Latest CCMA Contact Centre Research reveals chatbot trust gap The latest research from the CCMA (Call…
UK National Contact Centre Awards Open for Nominations
The UK National Contact Centre Awards 2021 are now accepting nominations, according to organisers the CCMA…