2020 is seeing massive changes to UK contact centres. But what do they mean for the future of customer contact?
With insights built on hard data, the 18th annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the largest and most comprehensive study of UK customer contact operations.
Covering remote working, digital service, customer experience, AI, omnichannel, technology, salaries, attrition and strategy, this 400-page report is the primary source of real information about what is happening right now in UK contact centres.
You can receive it for free, along with the detailed “UK Contact Centre HR & Operational Benchmarking” report (which is £350 to non-participants).
Findings will be made exclusively available to participants in November 2020.
To take part in the Survey Click Here
The deadline for completion is October 30th.