Take Part in the UK Contact Centre Decision-Makers’ Guide 2023

With insights built on hard data, the 20th annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the largest and most comprehensive study of UK customer contact operations.

Covering digital service, customer experience, AI, omnichannel, gamification, technology, salaries, attrition and strategy, this 400-page report is the primary source of real information about what is happening in the UK’s customer contact industry.

You can receive it for free, along with the detailed “2023 UK Contact Centre HR & Operational Benchmarking” report (which is £350 to non-participants). Findings will be made exclusively available to participants in November.

To take part, simply Click Here



If you have any questions, including seeing a copy of the questionnaire before completion, please email smorrell@contactbabel.com.

The deadline for survey completion is Friday 4th November.​

For additional information on ContactBabel view their Company Profile

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