Evolution of the Contact Centre research reveals an industry at a turning point – Latest research…
Category: – Company Info
How Natural Language Processing Can Benefit Contact Centre Agents
Goodbye IVR; hello NLP – how Natural Language Processing can benefit your contact centre agents and…
Jabra launches Evolve2 30 to keep you productive
Jabra launches Evolve2 30 to keep you productive – with lightweight, portable and cost-effective comfort »…
Refresh Homeworking Strategy for Contact Centre Staff
How to refresh your homeworking strategy for 2021 for contact centre staff Craig Farley, Head of…
Content Guru Wins at Utility Week Awards 2020
Content Guru, leader in Customer Engagement and Experience contact centre solutions, has been awarded “Utility Partner…
Sabio Manage Business-Critical CX For Contact Centre
Sabio chosen by Hargreaves Lansdown to manage business-critical customer experience for its core contact centre and…
Remote Working of Contact Centre Staff – Take the Survey
The huge rise in remote working of staff, to include contact centre agents, has meant that…
New Liberty RPA from Netcall Unlocks Business Efficiencies
New Liberty RPA offering from Netcall will unlock business efficiencies across all sectors Amid a turbulent…
Contact Centre Webinar: IPI Cloud AI 4th March
Join IPI for a free online contact centre webinar where they will outline what their product…
Judges Appointed to UK National Contact Centre Awards
The industry’s longest running awards programme, the UK National Contact Centre Awards, has today announced the…
FourNet’s ANTENNA Wins Top Comms Business Award
FourNet’s ANTENNA service scoops another top award – Win for shared Central Government communications service at…
FourNet ‘2021 & Beyond’ Remote Working White Paper
FourNet publishes latest ‘2021 & beyond’ Remote Working White Paperaimed at contact centre agents remotely working…
Tickets Go On Sale As ECCCSA 2020 Goes Virtual
The 20th edition of the European Contact Centre and Customer Service Awards (ECCCSA) will be announcing…
IP Integration (IPI) Announces Sat Sanghera as New CEO
IPI announces Sat Sanghera as new CEO – Further strengthens leadership team with appointment of Andy…
CCMA Partner with Sabio to Deliver Benchmark Service
CCMA partners with Sabio to deliver free 2021 Contact Centre Benchmark service CCMA contact centre performance…
2021 Will Be The Year of CX in the Contact Centre
2021 The year of the customer experience in the contact centre where technology will intertwine as…
UK Contact Centre Decision-Maker’s Guide 2020-21
The “UK Contact Centre Decision-Makers’ Guide (2020/21 – 18th edition)” is the major annual report studying…
Healthcare Company Selects Sabio for Contact Centre
Healthcare provider selects Sabio to deliver next generation contact centre support across Europe Global healthcare insurance…
2021: The Year of the Omnichannel Cloud Contact Centre
2021: the year of the omnichannel cloud contact centre – Craig Farley, Head of Consulting, IPI…