Broadband specialists, Quickline Communications, speeds up customer service & service delivery through their contact centre in…
Category: – Company Info
Consumers Returning to Assisted Channels Due to Cost-of-living
Consumers returning to assisted channels as the cost-of-living crisis continues – voice of the Contact Centre…
Organisations Can Leverage Voice Data in Contact Centres
It’s Your Data, Use It – How Organisations Can Leverage Voice Data in Contact Centre Operations…
Contact Centre Interview: Jonathan Sharp – CEO, Britannic
Contact Centre Interview: Jonathan Sharp – CEO, Britannic The contact centre industry is changing at a…
Comprehensive Report into UK Contact Centre Outsourcing
Comprehensive report into UK contact centre outsourcing released by CCMA, supported by The Knowledge Group The…
The Inner Circle Guide to Customer Engagement
The Inner Circle Guide to Customer Engagement & Personalisation, based on surveys with over 200 UK…
How AI Can Help Transform Mental Health Services
AI can help Transform Mental Health Services – In the light of Mental Health Week (May…
Empowering Contact Centre Agents to Deliver Excellent CX
Jennifer Wells, VP of Customer Experience at Transcom discusses the benefits of empowering contact centre agents…
Sabio Unveils Interaction Analytics Solution Aimed at Fuelling Digital Transformation
Sabio Group Unveils New Interaction Analytics Solution Aimed at Fuelling Digital Transformation » The Interactions Analytics…
Puzzel Most Innovative Provider On Cloud Contact Centre Radar
Puzzel has been recognised as the most innovative European-founded CCaaS provider in Frost & Sullivan’s 2023…
IPI Announced as Speaker at Genesys Partner Conference
IPI Announced as Speaker at Genesys Partner Conference IPI to share experiences as key Genesys Partner…
UK Contact Centre Vertical Markets Series – Free Download
“The UK Contact Centre Vertical Markets Series” are a group of eight reports which look at…
BT & Five9 Accelerate Cloud Adoption for Contact Centres
BT and Five9 expand partnership to accelerate cloud adoption for contact centres globally Customers can now…
Contact Centre Frontline Salaries up by 11% in the year
According to the UK Contact Centre Salary and Skills Guide, published today by the CCMA (Call…
Empowering Contact Centre Agents to Deliver Excellent CX
Empowering Contact Centre Agents – Sabio Group’s Interview with Microsoft At Sabio Group’s Disrupt 2023 event…
IPI Secures Equity Share Investment from Ethos Partners
IPI, the contact centre specialist and solutions provider, today announced that it has secured equity share…
Cirrus Expands Partnership to Enhance CX Delivery
Cirrus, the leader in contact centre as a service(CCaaS), have announced an expansion of its partnership…
Oscars of the Contact Contact Industry Opens for Entries
The award-winning European Contact Centre & Customer Service Awards (ECCCSA) is now taking nominations for its…
Contact Centre Webinar: Microsoft Teams Tech Clinics
Contact Centre Webinar: Microsoft Teams Tech Clinics – Thursday 11th May 2023 @11am BST Hosted by…