IPI, the contact centre specialist and solutions provider, today announced that it has secured equity share investment from Ethos Partners, a leading private equity firm. The investment will support IPI’s next phase of growth and innovation, and follows a period of accelerated expansion for the company.
Sat Sanghera, CEO at IPI, said,
“Ethos Partners’ investment in IPI signifies a defining moment in our journey towards growth and purpose-led innovation, allowing us to cultivate an environment that empowers our people to thrive and enables our clients to deliver exceptional customer contact,”
“This milestone paves the way for IPI’s continued evolution which will see us drive transformative change in the industry whilst strengthening our commitment to creating a highly productive and inclusive company culture. We are excited to have Ethos Partners on the journey with us.”
Founded in 2017, Ethos Partners invests in growing small- to medium-sized businesses (SMBs), empowering their management teams to realise their full potential and drive growth. The investment in IPI will be used to support IPI’s innovation and people, key components of its five-year business plan. Ethos Partners will join the IPI board, using its cumulative cross-sector experience to help IPI continue to scale and evolve.
Pascal Wittet, Partner at Ethos Partners, commented,
“We are thrilled to partner with IPI, a company that already leads the market in contact centre and digital experience innovation,”
“IPI’s bold vision – which is centred on innovation and talent – has already delivered impressive growth, with many recognisable brands and organisations relying on its expertise to deliver the best possible service to their customers. We look forward to seeing the company unlock even more potential and meet its ambitious plans.”
The equity share investment from Ethos Partners follows a recent run of industry recognition and success. In April 2023, IPI was awarded a place on E2E’s Tech 100 list – a list celebrating the UK’s fastest-growing tech companies – as well as receiving the Best Companies to Work For accreditation in summer 2022 for a second consecutive year and a three-star rating in recognition of its ‘world-class’ workplace.
IPI is the UK’s leading digital contact centre specialist, focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences.
IPI understands that technology is only part of the solution to addressing business challenges within the contact centre. Its experts know the intricacies of people, technology, processes and customer demands and understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential.
For additional information on IPI view their Company Profile
Founded in 2017, Ethos Partners is a private investment office based in London.
Ethos specialises in partnering with high performing management teams, providing flexible capital and support to help unlock the full potential of the businesses they run. The principles at Ethos invest into every transaction and invite our network of over 500 experienced investors and entrepreneurs to invest alongside us, providing companies with flexible, long term capital.