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The journey from call centres to today’s contact centres is like watching black-and-white TV turn into virtual reality.…
Content Guru Named Strong Performer in CCaaS Voice of Customer Report
Content Guru Named a Strong Performer in the 2024 Gartner® Contact Centre CCaaS Voice of the Customer Report…
Contact Centres in 2030: Where Humans and Machines Unite
Contact Centres in 2030: The AI Frontier – Where Humans and Machines Unite Kevin McGachy, Head of AI…
Fuel Card Services achieves Productivity Uplift with Noetica
Fuel Card Services achieves Productivity Uplift with Noetica’s Dialling Solution for Sales and Service Calls though their contact…
The Importance of Moving from On-Premise to Cloud-Based Tech?
With more than 40,000 calls per month, long hold times, overwhelmed contact centre agents, and frustrated customers, the…
Poor Customer Service Costs UK firms Billions
Poor Customer Service Costs UK firms Billions – so why can’t they get it right? Since the Covid…
Return of the Contact Centre Outsourcer
Return of the Contact Centre Outsourcer: How to Position Your Business for When Growth Returns to the Economy…
Return of the Contact Centre Outsourcer
Return of the Contact Centre Outsourcer: How to Position Your Business for When Growth Returns to the Economy…
Content Guru Adds Enhanced Accessibility Features to storm®
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Ventrica Adds Top Talent to Commercial Function
Ventrica, the Southend-on-Sea based outsource contact centre, is delighted to announce the appointment of two highly respected members…
Study Points To Lack of Customer Data as Obstacle to Reaping AI Rewards
New Twilio Study Points To Lack of Customer Data as Major Obstacle to Reaping AI Rewards – 45%…