Special Industry Leader Award – presented by Kathryn Chivers
Ireen Lock
Newcomer of the Year – sponsored by Gower College Swansea
Symantha Wellavize – Legal & General Retirement
Support Person of the Year – sponsored by WCCF
Nicolle Alfei – V12 Retail Finance
Advisor of the Year – sponsored by Yolk
Michala Meadows – Lloyds Banking Group
Apprentice of the Year – sponsored by CAVC
Stephanie Davies – Deloitte – Winner
Support Manager of the Year – sponsored by Welsh Government
Leon Hughes – Dwr Cymru Welsh Water
Trainer/Coach of the Year – sponsored by Welsh Government
Adam Pitt – Firstsource Solutions
Team Leader of the Year – sponsored by V12 Retail Finance
Helen Cuthbert – BT – Joint Winner
Lottie Gent – Virgin Atlantic – Joint Winner
Contact Centre Manager of the Year – sponsored by Red Contact Centres
Lyssa Edwards – CGI – Joint winner
Nicky Hopkins – HSBC – Joint winner
Senior Manager of the Year – sponsored by Legal & General Investments
Marco Jetmir Ndrecaj – Conduit – Winner
Customer Engagement – sponsored by Premier CX
Arvato – Winner
People Development – sponsored by CGI
Target – Winner
Support Team of the Year – sponsored by Conduit
Legal & General Investment – Joint Winner
Lloyds Banking Group – Joint Winner
Diverse Workplace – sponsored by BuzzWales
Legal & General Insurance
Outsourced Contact Centre of the Year – sponsored by Acorn
Firstsource Solutions
People Engagement – sponsored by USW
Firstsource Solutions – Winner
Business Improvement Strategy – sponsored by Deloitte
Virgin Media – Joint Winner
Wales & West Utilities – Joint Winner
Small Contact Centre of the Year – Inhouse – sponsored by Centric
Principality Building Society
Medium Contact Centre of the Year – sponsored by Centric
Molson Coors
Large Contact Centre of the Year – Inhouse – sponsored by Centric
Lloyds Banking Group – Winner
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