Welsh Contact Centre Awards Winners

Special Industry Leader Award – presented by Kathryn Chivers

Ireen Lock

Newcomer of the Year – sponsored by Gower College Swansea

Symantha Wellavize – Legal & General Retirement

Support Person of the Year – sponsored by WCCF

Nicolle Alfei – V12 Retail Finance 

Advisor of the Year – sponsored by Yolk

Michala Meadows – Lloyds Banking Group

Apprentice of the Year – sponsored by CAVC

Stephanie Davies – Deloitte – Winner

 Support Manager of the Year – sponsored by Welsh Government

Leon Hughes – Dwr Cymru Welsh Water 

Trainer/Coach of the Year – sponsored by Welsh Government

Adam Pitt – Firstsource Solutions

Team Leader of the Year – sponsored by V12 Retail Finance

Helen Cuthbert – BT – Joint Winner

Lottie Gent – Virgin Atlantic – Joint Winner

Contact Centre Manager of the Year – sponsored by Red Contact Centres

Lyssa Edwards – CGI – Joint winner

Nicky Hopkins – HSBC – Joint winner

Senior Manager of the Year – sponsored by Legal & General Investments

Marco Jetmir Ndrecaj – Conduit – Winner

Customer Engagement – sponsored by Premier CX

Arvato  – Winner

People Development – sponsored by CGI

Target – Winner

Support Team of the Year – sponsored by Conduit

Legal & General Investment – Joint Winner

Lloyds Banking Group – Joint Winner

Diverse Workplace – sponsored by BuzzWales

Legal & General Insurance

Outsourced Contact Centre of the Year – sponsored by Acorn

Firstsource Solutions

 People Engagement – sponsored by USW

Firstsource Solutions – Winner

Business Improvement Strategy – sponsored by Deloitte

Virgin Media – Joint Winner

Wales & West Utilities – Joint Winner

Small Contact Centre of the Year – Inhouse – sponsored by Centric

Principality Building Society

Medium Contact Centre of the Year – sponsored by Centric

Molson Coors 

Large Contact Centre of the Year – Inhouse – sponsored by Centric

Lloyds Banking Group – Winner