Content Guru Positioned as a Challenger in the 2018 Gartner Magic Quadrant for Contact Centre as…
Category: Editorial Category
Puzzel Improves position in Gartner’s Magic Quadrant
Puzzel has been positioned by Gartner, Inc as a Challenger in the Magic Quadrant for Contact…
Your Guide to Moving Your Contact Centre to the Cloud
Your 2019 Guide to Moving Your Call Centre to the Cloud Global market intelligence firm, International…
Jabra Announce Hiring of New Employees Across UK&I
Shakin’ it up: Jabra bolsters roster with series of new appointments and movers in UK&I Jabra,…
Humans and the Robots: Extend the Value of RPA
Webinar: Humans and the Robots: Extend the Value of Robotic Process Automation According to the 2018…
Should your Contact Centre join the Cloud?
Connect Managed Services’ CTO – Martin Cross discusses ‘ Should your Contact Centre join the Cloud?…
Common Mistakes in Forecasting in the Contact Centre
How to avoid the 5 most common mistakes in forecasting in the contact centre – According…
Chatbots – Separating the Reality from the Hype
Like flying cars and hoverboards, we were told chatbots would be everywhere by now. As voice…
Puzzel Agent App for Omni-Channel Customer Service
Puzzel announces new agent application for a connected omni-channel customer service Latest release of Puzzel’s cloud…
Slater Gordon Contact Centre Improves CSAT and NPS
Slater Gordon Contact Centre Improves CSAT and NPS The Challenge SGSM didn’t know what ‘good’ looked…
Importance of the Human Touch in Contact Centres
The importance of the human touch in contact centres – Frederic Durand, Diabolocom In an environment…
Channel Shift: Less about Technology More about People
Effective channel shift is less about the technology and more about the people it affects, says…
Echo-U Celebrate with Outsource Contract Win with LV=
Leading contact centre Echo-U South is celebrating a recent contract win with life and pensions provider…
Peninsula Group Choose Eckoh CallGuard
Eckoh, the global provider of Secure Payment products and Customer Contact solutions has won a contract…
Jabra Launch Engage 50, Professional Digital Contact Centre Headset
Jabra launches Engage 50, a professional digital corded contact centre headset for better-sounding calls – With…
Increase Meaningful Interactions with your Customers
Investing in overall brand experience for customers is one of the most important aspects of any…
TTEC Announces Key Appointment to European Leadership Team
TTEC Holdings, Inc. a leading global customer experience services provider focused on the design, implementation and…
Is A Human Touch Needed With Contact Centre Automation?
More and more of everyday life is becoming automated through developments in artificial intelligence (AI), making…