Enghouse Interactive Survey Reveals Many Businesses Failing to Measure or Monitor Customer Service Quality Research highlights…
Category: – Company Info
Jabra Announces Winners at Partner Conference
Jabra announces the winners at its annual UK&I Partner Conference Awards ceremony Selected partners and distributors…
Jabra: Five Ways to Light the Fire within Our Workers
Jabra Blog: Five Ways to Light the Fire within Our Workers More than two-thirds of today’s…
Jabra: Two-Thirds of Employees Just Don’t Care!
Jabra Blog: Two-Thirds of Employees Just Don’t Care! By Holger Reisinger An astonishing seven out of…
What affect can QueueBuster have on contact centres?
What affect can QueueBuster have on your contact centre? £250,000 additional sales revenue Using patented intelligent…
CX Essentials for Contact Centre Professionals
CX Essentials for Contact Centre Professionals – Jonathan Sharp of Britannic Technology looks at why Customer…
Jabra Research uncovers hours lost due to Workplace Distraction
Jabra Research uncovers hours lost due to Workplace Distraction – Jabra have launched their research report…
The Future of UK & US Customer Contact
The future of UK & US customer contact – the largest-ever research studies, available now from…
Speech Analytics – 5 Steps to Success
Speech Analytics – 5 steps to Success – Borge Astrup, Managing Director, customer contact division at…
Enghouse Interactive Contact Centre Award
Enghouse Interactive Scoops Frost & Sullivan Contact Centre Award Analyst impressed that Enghouse’s Contact Centre solutions…
Jabra Expands SPEAK Series
Jabra Expands SPEAK Series: Adding Ease of Use to Conference Calls and Simplicity to Collaboration New…
Britannic and Bizvu Unite the Contact Centre
Britannic and Bizvu Unite the Contact Centre – Announcing their new partnership and delivering a single…
Netcall Liberty 3.0 Now Rated Avaya Compliant
Netcall Liberty® 3.0 Now Rated “Avaya Compliant” – Customer Engagement application is compatible with key Avaya…
Jabra – A Look into the Future of Collaboration
A Look into the Future of Collaboration by Holger Reisinger We’ve spent plenty of time discussing…
The UK National Contact Centre Conference
The UK National Contact Centre Conference 2015 will be taking place at the British Library in…
Future of Customer Service and Cloud-Based Contact Centres
Future of Customer Service and Cloud-Based Contact Centres – Intelecom takes a look at Forrester’s highlighted…
Britannic Technologies the Next Generation Contact Centre
Britannic Technologies Unviels Next Generation Contact Centre at Customer Contact Expo 2015 – Britannic Technologies brings…
Contact Centre Decision Makers Guide Survey
Contact Centre Decision Makers Guide Survey ContactBabel are inviting organisations with 10 or more UK agent…
Content Guru Engages with Customer Contact Expo 2015
Content Guru Engages with Customer Contact Expo 2015 With 2015’s autumn business surge already gathering pace,…