Ann-Marie Stagg, CEO of the Call Centre Management Association (CCMA), has been recognised for her outstanding…
Category: – Company Info
Content Guru Sponsors SWCCF Contact Centre Awards
Content Guru Sponsors SWCCF Contact Centre Awards and Becomes Associate Member As part of its continuing…
Content Guru Strengthens Verint Partnership to Better Agent Experience
Content Guru Strengthens Verint Partnership to Deliver Better Agent Experience Cloud contact centre pioneer Content Guru…
Content Guru Appoint New Chief People Officer
Content Guru Taking Customer Engagement & Experience to the Next Level with New Chief People Officer…
Calabrio Acquires Teleopti to Create Global Standard for CX
Calabrio Acquires Teleopti to Create the Global Standard for Customer Experience Intelligence Combined company ranks among…
3 Ways to Create a Kinder Customer Experience
Speech analytics has long been used to determine moments of truth in the customer journey. Today,…
Data is everything in the new era of customer service
Data is everything in the new era of customer service – Patrik Vesterberg of Teleopti explores…
European Contact Centre & Customer Service Awards
European Contact Centre & Customer Service Awards 2019 – You are the best! The ECCCSAs are…
Does On-Screen Clutter Hinder Good Customer Service?
Is on-screen clutter getting in the way of good customer service? Contact centres are still wasting…
Content Guru Showing the Way to Better Engagement
Content Guru Showing the Way to Better Engagement at Digital Government Conference Global leader in cloud-based…
Leaders Lacking Strategic Approach To Productivity
Business leaders lacking strategic approach to measuring and improving productivity, Jabra research reveals – CEOs and…
UK National Contact Centre Awards – Winners Announced
UK National Contact Centre Awards – Winners Announced - Winners announced at a gala dinner at…
Demand Soars for Business Systems Wordwatch
Demand Soars for Business Systems’ Wordwatch as Regulatory Requirements Rise – Organisations must account for every…
Puzzel Receives Investment from Marlin Equity
Puzzel receives growth investment from Marlin Equity Partners Puzzel, a leading European omni-channel cloud contact centre…
European Contact Centre and Customer Service Awards 2019
European Contact Centre and Customer Service Awards 2019 are now open for entries – ECCCSAs open…
Teleopti Reimagines WFM with Grant the Chatbot
Teleopti Reimagines Workforce Management with Launch of Grant the Chatbot Developed with Microsoft Artificial Intelligence (AI)…
Puzzel Ramps Up Social Media Capabilities
Puzzel ramps up social media capabilities with direct links to WhatsApp and Trustpilot.com Latest release of…
What To Expect When Outsourcing To South Africa
“What To Expect When Outsourcing your contact centre to South Africa: Direct Line share their experience”…
IP Integration Bolsters Cloud Portfolio with Genesys
IP Integration bolsters its cloud-based portfolio with Genesys New partnership extends strategy to deliver greater choice…