Content Guru Strengthens Verint Partnership to Deliver Better Agent Experience
Cloud contact centre pioneer Content Guru has strengthened its successful relationship with Verint by becoming a Verified Interactions and Workforce Management (WFM) Support Partner.
Content Guru has acted as a systems integrator for Verint since 2016, delivering an enhanced agent experience by bringing together the companies’ capabilities and cutting-edge technology. As a Support Partner, Content Guru will be able to deliver an end-to-end solution with Verint for every aspect of the contact centre service through its multi-award winning platform, storm®.
Verint Systems Inc. is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimisation and cyber intelligence. Over 10,000 organisations in more than 180 countries — including over 85 percent of the Fortune 100 — count on intelligence from Verint solutions to make more informed, effective and timely decisions.
Martin Taylor, Deputy CEO of Content Guru, said:
“Verint forms part of storm’s largest global deployments, so it is great news that Content Guru is now a Verified Support Partner. ”
“Delivering a better agent experience is key part of Content Guru’s core mission: to help organisations achieve better Customer Engagement and Experience.”
Leader in simplifying complex communications, Content Guru, supplies mission critical Customer Engagement and Experience solutions for hundreds of large organisations in multiple countries. The largest privately-owned provider of contact centre solutions, Content Guru’s parent company, Redwood Technologies Group, has been listed as the 9th best performing mid-market technology company by independent technology sector research provider, Megabuyte, in their 2018 megabuyte50 private company scorecard rankings.
The Group’s cloud-first platform, storm®, offers virtually limitless scalability, unmatched integration capabilities and industry-leading AI. Redwood Technologies Group ensures contact centres meet the needs of every customer, seamlessly. storm is used by hundreds of organisations across Europe, the US and Asia-Pac, in sectors ranging from finance and government through to travel and utilities. Customers relying on storm for mission-critical services include NHS 111, UK Power Networks, G4S, Serco and Rail Delivery Group..