Content Guru Taking Customer Engagement & Experience to the Next Level with New Chief People Officer
The world’s leading cloud Customer Engagement & Experience solutions provider, Content Guru, has hired a new Chief People Officer. Andi Janes’ appointment is designed to ensure that high-quality customer engagements and experiences are offered by the company as it continues to scale rapidly.
The appointment of a top-level Chief People Officer is part of Content Guru’s ongoing drive to build on its core values as it grows in the intelligent automation and AI space. The company recognises that a thriving team and culture are vital, and Andi will seek to develop Content Guru’s people so that they grow with the business.
With 15 years’ experience in Human Resources, Andi has a strong track record in assisting businesses to undergo healthy employee expansion, with some even trebling their head count.
Andi Janes, Chief People Officer, said:
“Content Guru has a special blend of talent and experience that has created an award-winning platform.”
“I’m excited to be part of the team and looking at ways of boosting the existing people-led culture, ensuring we continue to deliver the best solutions for our customers.”
Welcoming Andi to his new role, Sean Taylor, Global CEO of Content Guru, added:
“We are delighted to have a Chief People Officer of Andi’s calibre coming on-board at Content Guru.”
“Customer engagement is at the heart of what we do; but we know that for any organisation to deliver this, they have to cultivate and engage their own people. Andi will help us to keep progressing the culture that has made us leaders in the cloud contact centre industry.”
Content Guru is a leading cloud contact centre and customer engagement provider operating across Europe, the US and Asia-Pac. The company’s multi-award winning platform, storm®, combines unrivalled scalability and fully-blended, omni-channel contact processing (including WebRTC, chatbot, web chat, Instant Messaging, social media, SMS, email and voice) with integration to hundreds of third-party platforms, allowing customers to engage at any time, from any place and on any channel. Its modular architecture allows organisations to ‘unlock’ new capabilities as and when, supporting phased migration to the cloud and evergreen technology.
storm is used by hundreds of organisations, in sectors ranging from finance and government through to travel and utilities. Customers relying on storm for mission-critical services include NHS 111, UK Power Networks, G4S, Serco and Rail Delivery Group.