Content Guru, the world’s largest independent provider of Customer Engagement and Experience solutions, has expanded its global leadership team with the appointment of new Chief Information Officer, Jonathan Oliver.
The CIO hire comes as Content Guru continues its growth outside its home European market into Asia-Pac and North America. Jonathan will be responsible for optimising internal and customer-facing systems by maintaining Content Guru’s high standards of technical scalability, performance and resilience.
With over 25 years of industry experience, Jonathan was previously Vice President of Global Technology at Dynatrace, responsible for service delivery and optimisation across employees in 24 countries.
Jonathan Oliver, CIO at Content Guru, commented:
“To join a company so focussed on making customer and agent engagement easy is a real privilege. Business transformation is only successful with inspired employees to drive it.”
“I’m really looking forward to motivating our people to continue to deliver the frictionless customer service that Content Guru is known for.”
Sean Taylor, Global CEO at Content Guru, added:
“Jonathan’s successful track record of building teams and delivering cloud-based technology transformation within large organisations was very attractive to Content Guru.”
“He joins an outstanding team and will help us scale the business at the pace the market and our customers demand.”
Leader in cloud communications, Content Guru, supplies mission critical Customer Engagement and Experience solutions for hundreds of large organisations across the globe.
The largest privately-owned provider of contact centre solutions, Content Guru’s parent company, Redwood Technologies Group, has been listed as the 9th best performing mid-market technology company by independent technology sector research provider, Megabuyte, in their 2018 Megabuyte50 private company scorecard rankings, while Content Guru is listed in the Gartner Magic Quadrant for Contact Center as a Service, Western Europe.
The Group’s cloud-first platform, storm®, offers virtually limitless scalability, unmatched integration capabilities and industry-leading AI. Redwood Technologies Group ensures contact centres meet the needs of every customer, seamlessly. storm is used by hundreds of organisations across Europe, the US and Asia-Pac, in sectors ranging from finance and government through to travel and utilities. Customers relying on storm for mission-critical services include NHS 111, UK Power Networks, G4S, Serco and Rail Delivery Group.