Content Guru, the world’s largest independent provider of Customer Engagement and Experience solutions, has expanded its global leadership team with the appointment of new Chief Information Officer, Jonathan Oliver.
The CIO hire comes as Content Guru continues its growth outside its home European market into Asia-Pac and North America. Jonathan will be responsible for optimising internal and customer-facing systems by maintaining Content Guru’s high standards of technical scalability, performance and resilience.
With over 25 years of industry experience, Jonathan was previously Vice President of Global Technology at Dynatrace, responsible for service delivery and optimisation across employees in 24 countries.
Jonathan Oliver, CIO at Content Guru, commented:
“To join a company so focussed on making customer and agent engagement easy is a real privilege. Business transformation is only successful with inspired employees to drive it.”
“I’m really looking forward to motivating our people to continue to deliver the frictionless customer service that Content Guru is known for.”
Sean Taylor, Global CEO at Content Guru, added:
“Jonathan’s successful track record of building teams and delivering cloud-based technology transformation within large organisations was very attractive to Content Guru.”
“He joins an outstanding team and will help us scale the business at the pace the market and our customers demand.”
Europe’s leader in cloud CX and CCaaS and one of the world’s major providers of large-scale, mission-critical services, Content Guru supplies services to over 1,000 large enterprises and government organisations.
Content Guru’s cloud-native omnichannel communications solution, storm®, offers virtually limitless scalability, unmatched integration capabilities and industry-leading AI. Content Guru ensures customer experience and contact centers meet the needs of every customer, seamlessly. storm is used by public and private sector organisations across the Americas, Europe and Asia-Pac, in markets ranging from finance and healthcare through to government and utilities. Public sector customers relying on storm for mission-critical services include the NHS, Serco and US Federal Government.
For additional information on Content Guru view their Company Profile