The 2019-20 UK CX Decision-Makers’ Guide
“The 2019-20 UK Customer Experience Decision-Makers’ Guide”, based on surveys with 233 UK organisations and 1,000+ interviews with UK consumers, is now available for free download.
The report shows customer experience and contact centre professionals:
– How your competition is spending their CX budgets
– How your CX performance benchmark scores compare to your competitors
– Which technology has the greatest positive impact on customer experience
– The most useful CX measurements and benchmarks
– The channels that customers want to use – and when
– How automation really affects the customer experience.
Findings are reported by vertical market and organisational size, so you can compare your CX initiatives with organisations like yours.
To download The 2019-20 UK CX Decision-Makers’ Guide report Click Here