Building a greener contact centre – What it means and why it matters today by Jeremy…
Category: – Company Info
Jurys Inn chooses Content Guru to deploy new contact centre
Jurys Inn chooses Content Guru to deploy new contact centre with remote working capabilities amid COVID-19…
The 20th ECCCSA 2020 Now Open For Entries
The 20th European Contact Centre and Customer Service Awards 2020 will recognise brilliance in crisis response…
Why now is the Time of the Contact Centre Chatbot
Why now is the time of the contact centre chatbot By Steve Murray, Solutions Director, IPI…
The Inner Circle Guide to Contact Centre Remote Working
Research: The Inner Circle Guide to Contact Centre Remote Working Solutions The Inner Circle Guides are…
Homeworking in the Contact Centre Industry During COVID-19
Content Guru White Paper: Homeworking in the Contact Centre Industry During COVID-19 The world is adapting…
Cirrus Expands Leadership Team With Two Key Appointments
Cirrus expands leadership team with two key appointments to support next growth phase The strategic hires…
Homeworking During COVID-19: A New World of Work
Homeworking During COVID-19: A New World of Work. Steve Mosser , Group CEO at Sensée discuesss…
Jabra Team ‘Brave the Shave’ for the NHS
Five employees from Jabra’s UK & Ireland Channel Sales team have taken part in the ‘National…
Managing Workforce Engagement During COVID-19
Managing workforce engagement during COVID-19 Craig Farley, Head of WEM Consultancy IPI Contact centres have seen…
Remote Working – 5 Steps to success with integrated WFM
Remote Working – 5 Steps to success with integrated Workforce Management The COVID-19 pandemic has required…
Inner Circle Guide to Contact Centre Remote Working
“The Inner Circle Guide to Contact Centre Remote Working Solutions”, with data from hundreds of UK…
Content Guru Winners at Management Today NextGen Awards
Content Guru Named Winners at Management Today’s NextGen Awards 2020 Europe’s leader in Customer Engagement and…
Puzzel Acquires U-WFM Employee Engagement and Scheduling Suite
Puzzel, a leading European Contact Centre as a Service (CCaaS) provider, has announced the acquisition of…
Cirrus Empowers Contact Centre Remote Agents to take PCI Payments
Cirrus empowers Contact Centre Remote Agents to take PCI compliant payments – Link Pay+ enables Contact…
Fighting the impact of Coronavirus in the Contact Centre
Webinar: ” Fighting the impact of Coronavirus by empowering customers to self-serve” We all need to…
Cirrus Launches FastTrack180 Homeworking Solution
Cirrus launches new FastTrack180 Homeworking solution Market leading Cloud Contact Centre supplier enables businesses to switch…
UK Businesses Struggling to Meet Customer Expectations
UK Businesses Struggling to Meet Customer Expectations Research reveals that only a third (34%) of customer…
Homeworking in the Contact Centre Industry During COVID-19
Homeworking in the contact centre industry: why balance will be key in future flexibility COVID-19 has…