Teleopti, a Calabrio company, shares a 5-point plan for the new era of Customer Experience Intelligence…
Category: – Company Info
Moneypenny Moves to the Digital Contact Centre
Moneypenny Moves to a Digital Contact Centre – Jabra Engage 50 and Twillo Flex takes customer…
Puzzel Challenger in Magic Quadrant for Contact Centre Service
Puzzel positioned as a Challenger in Gartner’s Magic Quadrant for Contact Centre as a Service, Western…
Britannic Technologies on Network Services 2 for Contact Centre Solutions
Britannic Technologies announced it has been awarded a place on the Crown Commercial Service’s (CCS) Network…
Content Guru Leader in Gartner Magic Quadrant
Cloud contact centre and customer engagement provider, Content Guru, has been positioned in the Leaders quadrant…
Free Download – CX Decision Makers Guide 2019-2020
Create exceptional customer experiences and set yourself apart from your competition What do my customers want?…
Puzzel taps into the power of AI to launch Agent Assist
Puzzel taps into the power of Artificial Intelligence to launch Agent Assist Latest release supports a…
Puzzel Appoints Rob Wiles as Partner Channel Director
Puzzel appoints Rob Wiles as Partner Channel Director – Appointment marks the launch of company’s new…
4net Expand Range of Services to UK Public Sector
4net Technologies expand range of services to UK public sector under latest framework announcement 4net Technologies…
Triple win for 4net at Comms National Awards
Triple win for 4net at Comms National Awards – Manchester-based SME takes top award for innovation…
Jabra Launches New Q4 Cashback Promotion
Jabra launches new Q4 cashback promotion – Quarterly offers on professional headsets and speakerphones to provide…
Hertsmere BC Makes Life Easier Using Netcall Liberty Create
Hertsmere Borough Council makes life easier (and faster) for internal teams to support citizens using Netcall’s…
Welcome to the New World of Self-Scheduling
Welcome to the new world of self-scheduling for frontline employees As companies embrace digital possibilities to…
Don’t Neglect the Humans in your Contact Centre!
With the spotlight on digitalisation, it’s easy to forget that people are the lifeblood of contact…
Contact Centre Freedom with Agent Self-Scheduling Technology
Calabrio Accelerates Contact Centre Freedom by Introducing Agent Self-Scheduling Technology Evolution of employee self-service supports Calabrio…
Puzzel Extend Collaboration with SAS to Deliver Contact Centre Solution
Puzzel extends its collaboration with SAS and delivers a new global contact centre solution to the…
4net Technologies Win Contract with HM Courts & Tribunals Service
4net Technologies wins £16.3m contract to help deliver HM Courts & Tribunals Service Reform project Latest…
Hillarys Transforms Contact Centre Operations with IPI
Hillarys transforms contact centre operations with IPI Contact centre enhancements save £500K in first year, reduce…