Hertsmere Borough Council makes life easier (and faster) for internal teams to support citizens using Netcall’s…
Category: – Company Info
Welcome to the New World of Self-Scheduling
Welcome to the new world of self-scheduling for frontline employees As companies embrace digital possibilities to…
Don’t Neglect the Humans in your Contact Centre!
With the spotlight on digitalisation, it’s easy to forget that people are the lifeblood of contact…
Contact Centre Freedom with Agent Self-Scheduling Technology
Calabrio Accelerates Contact Centre Freedom by Introducing Agent Self-Scheduling Technology Evolution of employee self-service supports Calabrio…
Puzzel Extend Collaboration with SAS to Deliver Contact Centre Solution
Puzzel extends its collaboration with SAS and delivers a new global contact centre solution to the…
4net Technologies Win Contract with HM Courts & Tribunals Service
4net Technologies wins £16.3m contract to help deliver HM Courts & Tribunals Service Reform project Latest…
Hillarys Transforms Contact Centre Operations with IPI
Hillarys transforms contact centre operations with IPI Contact centre enhancements save £500K in first year, reduce…
The Inner Circle Guide to Customer Interaction Analytics
“The Inner Circle Guide to Customer Interaction Analytics”, the 4th edition of the definitive research into…
Content Guru Winners at Cloud Excellence Awards 2019
Content Guru Announced as Winners at Computing Cloud Excellence Awards 2019 Global leader in cloud communications…
Win Friends and Influence People with WFM
How to win friends and influence people with Workforce Management Constant change and the viral power…
Atea & Puzzel Sign Agreement for Contact Centre Solutions
The technology company Atea has signed two new agreements with cloud-based contact centre provider Puzzel. Atea…
Puzzel Marketplace launches at Get Connected 2019
New global partner eco-system allows Puzzel users to take advantage of connected cloud applications to enhance…
What Contact Centres are using to Elevate Online CX
How Contact Centres are using Voice, Video and Cobrowse to Elevate Online Customer Experience The typical…
4net Technologies Scoop Growth Excellence Award
4net Technologies scoop growth excellence award – Judges impressed by Manchester firm’s landmark contract wins and…
Top 7 questions IT professionals ask about WFM
Top 7 questions IT professionals ask about WFM – IT professionals are easy to please so…
Get Connected – Welcome to the Hybrid Workforce
Get Connected 2019 – Welcome to the Hybrid Workforce – Humans and Technology working together Welcome…
5 Ways to Strike the Right Balance in Contact Centres
5 Ways to strike the right balance: Occupancy and Shrinkage In the race to maximise productive…
4net & Welsh Public Sector Collaborate Across Local Government
Connecting Wales – 4net and Welsh public sector working together to support collaboration across local government…
3 Steps from WFM to WFO for Exceptional Customer Service
What’s next for WFM? 3 Steps from WFM to WFO for exceptional customer service It’s time…