The CCMA UK (Call Centre Management Association) announces that nominations for the 25th UK National Contact…
Category: – Company Info
IPI implements AI chatbot for Northern Ireland Water
IPI implements AI chatbot for Northern Ireland Water Part of digital transformation strategy to enhance customer…
Implementing Contact Centre Automation in 2020
2020: the year of contact centre automation – By Steve Murray, Solutions Director, IPI Automation in…
What Winning a UK National Contact Centre Award Means
What could winning a UK National Contact Centre Award mean for you? Do you know how…
Content Guru Expands Leadership Team to Support Global Momentum
Content Guru has announced the appointment of a Sales Director for UK and Ireland, as well…
2020 Contact Centre Benchmarking: How do you compare?
2020 Contact Centre Benchmarking: How do you compare to your competitors? The largest HR & operational…
Business Systems Shortlisted for Major Sector Awards
Business Systems (UK) Ltd Shortlisted for Major Sector Awards – Leader in regulatory voice recording management…
4 Weeks Left to Enter 25th UK National Contact Centre Awards
4 Weeks Left to Enter the 25th UK National Contact Centre Awards – Nominate individuals and…
4net in top 50 Best Performing UK tech companies
4net Technologies was today ranked among the top 50 best performing privately-owned companies in the UK…
Redwood Technologies Group listed in Tech 100
Redwood Technologies Group listed in the 2020 Southern Tech 100 Bracknell-based pioneer in cloud customer experience…
Chesterfield Hospital Improves Appointment System for Patients
Chesterfield Royal Hospital improves appointment system for patients – Providing one place to go to confirm,…
Eckoh join Five9 Marketplace as Secure Payments Provider
Eckoh joins the Five9 App Marketplace as the first Secure Payments provider Five9’s customers set to…
2020: Simple and smart, your best year ever for WFM
As the new decade starts, Dave Hoekstra predicts an exciting road ahead for Workforce Management in…
Puzzel’s Top 3 Predictions for Contact Centres in 2020
Rapid change in the contact centre industry may seem overwhelming but a great place to start…
Content Guru – Gartner Contact Centre as a Service
Content Guru Recognised by Gartner for Critical Capabilities for Contact Centre as a Service For the…
Contact Centre Occupancy – Less is More
Contact centre occupancy – sometimes less is more By Scott Fulton, Training Manager at Content Guru…
Puzzel acquires Logicalware to enhance customer service portfolio
Puzzel acquires Logicalware customer engagement platform to enhance customer service portfolio Puzzel, a leading European Contact…
25th UK National Contact Centre Awards Open for Nominations
25th UK National Contact Centre Awards open for nominations today – 25th edition of UK’s most…
2019-20 UK Contact Centre Decision-Makers Guide
“The 2019-20 UK Contact Centre Decision-Makers’ Guide”, based on surveys with 226 UK organisations and 1,000+…