Your Customers Are Calling…. But Who’s Answering? asks Holger Reisinger of Jabra With consumers now firmly…
Category: – Company Info
Content Guru Gartner Magic Quadrant for Contact Centre as a Service
Content Guru Positioned as a Challenger in the 2017 Gartner Magic Quadrant for Contact Centre as…
White Paper: Are you a Customer Service Leader or Laggard?
New White Paper – Are you a Customer Service Leader or Laggard? A leader’s perspective on…
CCMA Announce Forthcoming Training Events
The CCMA have announced their forthoming schedule of contact centre training events. Managing a Webchat Team…
Jabra Announces New Headset Cashbacks Promotion
Jabra announces new Cashbacks promotion – Offers on professional headsets to provide UK and Ireland-based customers…
Fiona Bruce to host ECCCSAs November 2017
Fiona Bruce, journalist and presenter, will be hosting the European Contact Centre and Customer Service Awards…
4net Technologies Support Children with Cancer
4net Technologies support John Jones’ walk to raise funds for children with cancer 4net Technologies are…
Content Guru & Webhelp Customer Engagement Partnership
Content Guru has entered into an important new partnership with leading global customer experience expert, Webhelp.…
Venue Validates ECCCSA Position as Largest Awards
Venue validates ECCCSAs’ position as largest Contact Centre Awards in the sector – Largest venue to…
Jabra – The 6 Rules for Mastering the Art of Conversation
6 Rules for Mastering the Art of Conversation – Peter Hartmann Jabra Conversations are the lifeblood…
Britannic Technologies – Convergence Summit 2017
Britannic Technologies – Convergence Summit 2017 Join 300 UK technology and business leaders at Convergence Summit…
Raising The Profile of North East Contact Centres
Raising the profile of the North East contact and shared services Contact centre professionals collaborate to…
The 2017/18 UK Contact Centre Decision-Makers Guide
The 2017/18 UK Contact Centre Decision-Makers’ Guide (15th edition) from ContactBabel With insights built on hard…
NRG Changing Perceptions of Contact Centre Careers
NRG lead the way in changing perceptions of customer contact careers NRG is part of a…
How RAC Automate Emergency Callouts and Reduce Costs
Case Study: How Content Guru Helped the RAC to Automate Emergency Breakdown Callouts and Reduce Costs…
Take Part in the UK Contact Centre Decision-Makers’ Guide
The 2017 UK Contact Centre Decision-Makers’ Guide (15th edition) With insights built on hard data, the…
ECCCSA 2017 Shortlist Announced Let The Judging Begin!
ECCCSA 2017 shortlist announced as tickets for the Awards Dinner go on sale – Belgium, Bulgaria,…
Netcall and MatsSoft join to help Organisations drive Digital
Netcall plc and MatsSoft Ltd, provider of the leading cloud Low-code platform, MATS®, have today announced…
ECCCSA2017 Let the Awards Competition Begin!
ECCCSA2017 competition is on – 17 European countries represented – 39% increase in entries compared to…