AI isn’t for the future – it’s here today and already transforming customer engagement Customer contact…
Category: – Company Info
Jabra Announces First Cashbacks Promotion of 2017
Jabra Announces first Cashbacks promotion of 2017 – Offers on professional headsets to provide UK and…
The Inner Circle Guide to Customer Interaction Analytics
“The Inner Circle Guide to Customer Interaction Analytics” is a major independent analyst report, aimed at…
Content Guru Storms Ahead with European Award Triumph
On Thursday 30th March, Content Guru claimed its second major award in 2017 with victory in…
Listen to me! Listen to me!! LISTEN TO ME!!!
We’re losing our ability to listen. This potential crisis threatens our relationships with our customers, organizations,…
Jabra UK&I – Newsletter March 2017
“Heat map” your office to greater efficiency If you’re a football fan, you’re probably familiar with…
ContactBabel: The Inner Circle Guide to Self-Service
The Inner Circle Guide to Self-Service is a major independent analyst report, aimed at providing customer…
Jabra Assured Services Programme Power of Conversation
Jabra Assured Services Programme Conversations are still an integral part of customer service. When we have…
Sabio Acquires Rapport In Plan To drive double digit growth
Sabio strengthens customer engagement analytics portfolio with acquisition of Rapport insight and analysis business • Announcement…
The Cost of a Missed Phone Call to Your Business
How much is a Missed Phone Call Worth to Your Business? By Holger Reisinger For one…
Netcall Announce Contact Centre Change Webinar Series
Netcall Contact Centre Change Webinar Series Join Netcall at their webinar series, 7th – 21st March…
Content Guru Marches On with Major Award Shortlistings
Content Guru Marches On with Major Award Shortlistings This month, Content Guru will contest four separate…
How to Heat Map Your Contact Centre to Greater Efficiency
How to Heat Map Your Contact Centre to Greater Efficiency – Holger Reisinger Jabra An analytical…
Inner Circle Guide to Multichannel Workforce Optimisation
“The Inner Circle Guide to Multichannel Workforce Optimization” is a major independent analyst report, aimed at…
Final Day for UK National Contact Centre Awards Nominations
Final Day for UK National Contact Centre Awards Nominations – call the Hotline if you need…
1 Day Left to Enter UK National Contact Centre Awards 2017
The CCMA UK (Call Centre Management Association) announces that nominations for the 22nd UK National Contact…
Less Than A Week to Enter UK National Contact Centre Awards 2017
The CCMA UK (Call Centre Management Association) announces that nominations for the 22nd UK National Contact…
Boost Your Productivity by Understanding Your Workstyle
Boost Your Productivity by Understanding Your Workstyle – Holger Reisinger Jabra Increasing productivity requires more than…
UK National Contact Centre Awards Maximise Your Chances of Success
Entries for The UK National Contact Centre Awards close 28th February with the prestigious event taking place…