Sabio secures Top 5 ranking in Opus Research Enterprise Intelligent Assistants report
Sabio is ranked among the Top 5 solution providers in a new Opus Research report evaluating the 28 firms that offer platforms that support the development, deployment and refinement of Enterprise Intelligent Assistants or Virtual Assistants.
The new Opus Report – ‘Decision Makers’ Guide to Enterprise Intelligent Assistants’ – also suggests that the global market for Enterprise Intelligent Assistants is set to grow from around $1 billion in 2016 to around $4.5 billion by 2021. According to Opus Research, solutions will span two areas: Conversational Technologies, including speech recognition, text input, avatars, emotion detection and biometric authentication; and Intelligent Assistance Technologies, combining natural language processing (NLP), machine learning and semantic search with conversational analytics and knowledge management.
In its Guide to Enterprise Intelligent Assistants, Opus Research highlights Sabio’s ‘broad expertise in customer experience, from customer journey mapping and user experience design to technical deployment and support’ – positioning Sabio as a strong partner for businesses entering the intelligent assistant market. Opus assessed vendors for their capabilities across seven categories, with Sabio receiving a top ranking for Automated Learning, Process Automation, Analytics & Reporting and Multi-Channel engagement.
Daniel Whaley, Sabio’s Principal Solutions Manager for Digital, commented,
“With Opus Research forecasting that spending on Enterprise Intelligent Assistants products and services is set to quadruple over the next four years, it’s clear that when it comes to deploying Intelligent Assistant solutions it’s no longer a matter of if, but when,”
“We’re delighted that Opus Research recognised Sabio’s proven solutions delivery capabilities across the wider Intelligent Assistants space, particularly our UI and customer experience strengths, from customer journey mapping and user experience design through to technical deployment and ongoing support.”
Sabio provides consultancy, design, development and ongoing optimisation services for Intelligent Assistant solutions, and partners with Nuance to deliver solutions based on the Nina multi-channel virtual assistant. Having been a leading Nuance partner since 2005, Sabio works closely to combine its own specialist natural language speech recognition capabilities with Nuance technologies to create self-service and Intelligent Assistant solutions that support today’s evolving customer engagement models.
The Opus Research ‘Decision Makers’ Guide to Enterprise Intelligent Assistants’ report is based on data gathered from almost 1,200 organisations, and details how the rapid development of both Conversational Technologies and Intelligent Assistance Technologies are placing Enterprise Intelligent Assistants high on the agenda for today’s marketing, customer care and digital commerce professionals.
Organisations interested in a comprehensive assessment of the current Intelligent Assistants and bot solution provider landscape can download Opus Research’s ‘Decision Makers’ Guide to Enterprise Intelligent Assistants’ report from Sabio by Clicking Here.
Sabio delivers customer engagement solutions that seamlessly combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders such as Avaya, Nuance and Verint, Sabio helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. The company works with major brands worldwide, including DHL, BGL, The AA, Liverpool Victoria, Homeserve, Saga, Sainsbury’s Argos, SSE, Think Money, Office Depot, Unibet, Leeds City Council and Yorkshire Building Society.