6 Great Reasons to Enter the UK National Contact Centre Awards The UK National Contact Centre…
Category: – Company Info
6 Tips for Deployment Project Success – Netcall
Research shows a very mixed track record of IT projects success. Customer expectations and the rate…
New Jabra Price Promotion Eases Pressure on Public Sector IT budgets
Audio and communications technology specialist Jabra has launched its first price promotion of 2017 specifically to…
Nuisance Calls Are Rising – Help Customers Welcome Your Calls
Complaints about nuisance calls are rising – help customers welcome your calls 1 in 5 direct…
4 Weeks Left to Enter UK National Contact Centre Awards 2017
4 Weeks Left to Enter UK National Contact Centre Awards 2017 The CCMA UK (Call Centre…
Content Guru Partners to Deliver Verint Solutions in the Cloud
Content Guru Partners to Deliver Verint Solutions in the Cloud – Cloud Telephony Provider Becomes Global…
Learning and Development in the Contact Centre
Learning and Development in the Contact Centre NRG & CCMA “Supporting Contact Centre Colleagues through Change…
Fascinating Facts You Probably Didn’t Know About Sound
Four Fascinating Facts You Probably Didn’t Know About Sound Sound travels at 1,230 km (767 miles)…
Content Guru Ranked Leading Cloud Contact Centre Vendors
Content Guru Ranked as One of the Leading Worldwide Cloud Contact Centre Vendors by DMG Consulting…
BGL Group Targets Savings with Sabio Speech Analytics
BGL Group, a leading digital distributor of household financial products to more than eight million customers,…
contact-centres.com Announce Winners of Awards 2016
At contact-centres.com we’re not ones to hand out industry awards as we tend to leave it…
UK National Contact Centre Awards 2017 Open for Nominations
UK National Contact Centre Awards 2017 Open for Nominations – with new Team and Organisation categories…
4net Technologies Win coveted Avaya Innovation Award
4net Technologies have won Innovation Partner of the Year at Avaya’s Engage Achievement Awards 2016 event…
UK Contact Centre Industry Set to shed 32,000 Jobs by 2020
The UK contact centre industry is set to shed over 32,000 jobs by the end of…
Apply for Free Jabra Benchmarking Trial
The success of a contact centre relies on your agents being heard. You need headsets that…
Jabra Offers First Cisco Finesse Contact Centre Integration
Jabra offers market first Cisco Finesse contact centre integration The first to market solution increases efficiency…
Content Guru Celebrates Trio of Awards
Content Guru, a UK-based provider of customer engagement and Communications Integration™ services, has had its most…
NHS 111 PRM Named Silver Winner at ECCCSA Awards
NHS England’s London Region has gained Europe-wide recognition, with its storm-based NHS 111 Patient Relationship Management…
4Net Technologies Top Status Avaya Edge Partner Programme
4Net Technologies awarded top Diamond Status in Avaya’s Edge Partner Programme 4net Technologies have been awarded…