– New all-in-one platform from Netcall will replace existing siloes and unite service channels The UK’s…
Category: – Company Info
Teleopti – The Insider’s Guide to Contact Centre WFM
Workforce Management is so much more than smarter scheduling and forecasting. With an open mind and…
Redwood Technologies Founding Champion of New Hospice
Redwood Technologies Group Founding Champion of new Thames Hospice Bracknell-based pioneer in cloud communications solutions, Redwood…
The Contact Centre ECCCSA winners are announced
The winners of the largest and most credible awards programme in Europe dedicated to the customer…
Human Automation In Contact Centres – What’s New?
The newest feature of Teleopti WFM is Self-Scheduling, and it is a perfect example of Human…
Why 2020 is set to change the contact centre forever
Why 2020 is set to change the contact centre forever As the IT industry is ever…
Content Guru Win Ventana Digital Leadership Award
Content Guru Wins at Ventana Research Digital Leadership Awards 2019 Global leader in cloud contact centre…
4net Technologies Win Award for Connecting Wales Initiative
4net Technologies wins top tech award for Connecting Wales initiativeAn innovative Welsh local government initiative, which…
4net Technologies scoops Avaya Partnership Award
Avaya names 4net Enterprise Cloud Partner of the Year at Dubai ceremony 4net Technologies has been…
Jabra Announces UKI Partner Conference Awards Winners
Jabra announces the worthy winners of its annual Channel Awards, held on the 6th November as…
Is Tech Holding You Back from Delivering Exceptional CX?
Is technology holding you back from delivering exceptional customer service? 5 ways to buck the trend…
The New Era of Customer Experience Intelligence
Teleopti, a Calabrio company, shares a 5-point plan for the new era of Customer Experience Intelligence…
Moneypenny Moves to the Digital Contact Centre
Moneypenny Moves to a Digital Contact Centre – Jabra Engage 50 and Twillo Flex takes customer…
Puzzel Challenger in Magic Quadrant for Contact Centre Service
Puzzel positioned as a Challenger in Gartner’s Magic Quadrant for Contact Centre as a Service, Western…
Britannic Technologies on Network Services 2 for Contact Centre Solutions
Britannic Technologies announced it has been awarded a place on the Crown Commercial Service’s (CCS) Network…
Content Guru Leader in Gartner Magic Quadrant
Cloud contact centre and customer engagement provider, Content Guru, has been positioned in the Leaders quadrant…
Free Download – CX Decision Makers Guide 2019-2020
Create exceptional customer experiences and set yourself apart from your competition What do my customers want?…
Puzzel taps into the power of AI to launch Agent Assist
Puzzel taps into the power of Artificial Intelligence to launch Agent Assist Latest release supports a…
Puzzel Appoints Rob Wiles as Partner Channel Director
Puzzel appoints Rob Wiles as Partner Channel Director – Appointment marks the launch of company’s new…