Netcall complete the accreditation process for the Medical Interoperability Gateway (MIG). This means Netcall can allow secure sharing of patient information between healthcare teams.
The MIG could help to save thousands of hours waiting for and chasing up medical records.
Netcall is a leading software provider of end-to-end patient and customer engagement solutions. Netcall is proud to be an accredited partner of the Medical Interoperability Gateway,and can now announce the first solution to be delivered through MIG will be for Newcastle City Council.
Inspiration born out of need
Sustainability and Transformational Plans and Digital Roadmaps are becoming vital across the UK. This reflects the need for health trusts and local councils to share information. That will also mean data sharing.
At the same time, there is a shift in some acute pathways. Trusts are moving towards care within the community. That means staff need to access patient information as fast as is possible. At the same time, security remains as important as ever.
A partnership of equals
Netcall enjoy close working relationships with the MIG team and Newcastle City Council.As a result, they can now display real time patient data. This complements a full social care record.
The case management solution enables a single sign on through Active Directory. It also generates a full audit trail of who requested what data, and when they did it.
Joe Bradshaw is a Senior ICT Solutions Analyst at Newcastle City Council sees several benefits to this new system.
“Newcastle’s social care practitioners lose thousands of hours a year. They have to wait for GPs and health care staff to supply information.”
“Integrating our current case management system with the MIG gives them real-time data. They can have a view of detailed health care records around the clock. This will reducethe number of calls to GPs. It allows our social care workers to focus on their core work.”
“With Netcall’s solution, we have been able to customise our service. It allows secure and resilient access irrespective of the back office system. This is in line with Newcastle’s agile way of working.”
The view from Netcall
Mark Holmes, Sales Director at Netcall commented,
“Our accreditation to MIG and partnership with Newcastle demonstrates the ease and flexibility of MIG integration.”
“Trusts and councils will now be able to access MIG services with ease. They can share information between different care organisations in realtime. We’re looking forward to being part of the Newcastle project. We know it will help to enhance their offer to social care providers.”
Netcall is a UK company quoted on the AIM market of the London Stock Exchange.
Netcall’s software product suite provides compelling business process solutions for end-to-end customer engagement. This includes incorporating intelligent contact handling, workforce management, business process management, customer relationship management and enterprise content management.
Our target markets comprise organisations of all sizes, including many blue-chip companies with global contact centre operations. The Netcall software platform helps organisations meet the growing demands of their customers and prospects. At the same time, it can improve internal efficiencies. This increases profitability and customer satisfaction.
Netcall’s customer base contains over 700 private and public sector organisations. These include over 70% of NHS Acute Health Trusts and major telecoms operators like BT. It includes leading private sector firms including Interflora, Lloyds Banking Group, Cineworld, Interserve, Prudential, British Sugar and Thames Water.