ATS Euromaster’s eCAF wins App of the Year 2022
ATS Euromaster’s eCAF wins App of the Year 2022 ATS Euromaster as winner of the 2022 App of the Year…
ATS Euromaster’s eCAF wins App of the Year 2022 ATS Euromaster as winner of the 2022 App of the Year…
Cloudy with an excellent opportunity of success: why you need to move your contact centre to the cloud Nicky Hjerpe,…
As a demonstration of our ongoing commitment to Local Government, Netcall have announced that they have become a first supporting…
Top 5 digital transformation pitfalls – Richard Farrell, Chief Innovation Officer at Netcall While 70% of organisations have already piloted…
Is low-code the solution the insurance industry has been looking for? James Lawrence, Director of Insurance, Netcall McKinsey’s latest global…
Artificial intelligence’s time is now for the Contact Centre – By Richard Billington, Chief Technology Officer at Netcall Intelligent automation…
New AI solution from Netcall empowers organisations and contact centres to predict future outcomes and automate decision-making Netcall’s Liberty AI…
The FCA has highlighted the Operational Resilience problem – now here’s the solution: it’s called low-code Yad Jaura, Product Marketing…
Impact of COVID on digital transformation plans greater in local government than the NHS Last year, the pandemic accelerated digital…
Brian, Betty and Bonnie, software robots bring automation to life for ATS Euromaster ATSE put its processes through an efficiency…
From reactive to revolutionary: The top five trends powering CX transformation in 2022 Richard Farrell, CIO at Netcall discusses 2021 has…
Facing the new perfect storm – Stabilising your digital contact centre – Having weathered the disruption of a global pandemic,…
Revealing research conducted with 360 senior Customer Experience (CX) and Digital Transformation management at leading UK-based financial services businesses, NHS…
Tech enablement and culture stifling CX transformation ambitions in the contact centre Whilst the pandemic continues to accelerate digital transformation…
Customer patience is running out – but automation can help restore it Whilst consumers may have initially tolerated disrupted customer…
Burnout vs bore out – both suck, and both are damaging customer experience – Ken Ume, Product Marketing Manager at…
Differing pandemic experiences between contact centre managers and agents highlight need for further process and tech assessment New findings from…
Dreams implements enhanced customer service tools as contact centre demand grows with the help of Netcall With a boom in…
Cutting through the noise: 10 tips for choosing the right low-code platform for digital success in your contact centre By…