Artificial intelligence’s time is now for the Contact Centre
Artificial intelligence’s time is now for the Contact Centre – By Richard Billington, Chief Technology Officer at Netcall Intelligent automation…
Netcall
AI Empowers Contact Centres to Predict Future Outcomes
New AI solution from Netcall empowers organisations and contact centres to predict future outcomes and automate decision-making Netcall’s Liberty AI…
FCA Highlights An Operational Resilience Problem
The FCA has highlighted the Operational Resilience problem – now here’s the solution: it’s called low-code Yad Jaura, Product Marketing…
The Impact of COVID Pandemic on Digital transformation
Impact of COVID on digital transformation plans greater in local government than the NHS Last year, the pandemic accelerated digital…
Brian, Betty & Bonnie, Software Robots Bring Automation to Life
Brian, Betty and Bonnie, software robots bring automation to life for ATS Euromaster ATSE put its processes through an efficiency…
Contact Centre Trends Powering CX Transformation
From reactive to revolutionary: The top five trends powering CX transformation in 2022 Richard Farrell, CIO at Netcall discusses 2021 has…
Facing the New Perfect Storm. Stabilising your Digital Contact Centre
Facing the new perfect storm – Stabilising your digital contact centre – Having weathered the disruption of a global pandemic,…
CX Business Leaders say what is Holding Back Transformation
Revealing research conducted with 360 senior Customer Experience (CX) and Digital Transformation management at leading UK-based financial services businesses, NHS…
Tech Enablement & Culture Stifling CX Transformation
Tech enablement and culture stifling CX transformation ambitions in the contact centre Whilst the pandemic continues to accelerate digital transformation…
Patience Running Out Automation but Can Restore It
Customer patience is running out – but automation can help restore it Whilst consumers may have initially tolerated disrupted customer…
Burnout vs Bore Out – Both Suck & Both are Damaging the CX
Burnout vs bore out – both suck, and both are damaging customer experience – Ken Ume, Product Marketing Manager at…
Differing Pandemic Experiences Between Contact Centre Staff
Differing pandemic experiences between contact centre managers and agents highlight need for further process and tech assessment New findings from…
Dreams Implements CX Tools as Contact Centre Demand Grows
Dreams implements enhanced customer service tools as contact centre demand grows with the help of Netcall With a boom in…
Choosing the Right Low-Code Platform for Digital Success
Cutting through the noise: 10 tips for choosing the right low-code platform for digital success in your contact centre By…
Key Factor in Providing a Better Customer Experience is Culture
“The key success factor in providing a better customer experience is culture” – Netcall and guest speaker Thomas Husson discuss…
Customer Data: Best Weapon in Customer Satisfaction Battle
Customer data: businesses’ best weapon in the never-ending customer satisfaction battle in the contact centre Customer satisfaction as a differentiator…
Tenant Hub Platform Will Ensure No Resident Gets Left Behind
New Tenant Hub platform from Netcall will ensure no resident gets left behind The release of a new low-code case…
How to Connect Utility Providers and Customers
Turning the lights on with low-code: how to connect utility providers and customers After a period of ongoing national lockdowns…
All about Intelligent Automation
In this 30-minute webinar, we explore how intelligent automation enables you to transform your business processes, fast.We’ll take a quick…