MatsSoft Positioned in Gartner Magic Quadrant
MatsSoft Positioned in the Niche Players Quadrant of the Magic Quadrant for High-Productivity Application as a Service Evaluation Based on…
Netcall
Netcall Tackles Coding Resource Shortage with Release of MATS V10
The growing worldwide shortage of coding resource*1 is being tackled head-on by Low-code software platforms that empower non-coders to design,…
Netcall and MatsSoft join to help Organisations drive Digital
Netcall plc and MatsSoft Ltd, provider of the leading cloud Low-code platform, MATS®, have today announced that the companies have…
Netcall Complete Accreditation For Medical Interoperability Gateway
Netcall complete the accreditation process for the Medical Interoperability Gateway (MIG). This means Netcall can allow secure sharing of patient…
Netcall Announce Series of Contact Centre Webinars
Change management: making change a success Tuesday 13th June The role of the contact centre in achieving business growth and…
Best Practices When Moving Your Contact Centre to the Cloud
4 best practices when moving your contact centre to the cloud – Cloud solutions are an efficient way of delivering…
How to secure more budget for your contact centre
How to secure more budget for your contact centre – Netcall explains When consistently trying to make efficiency savings in…
Agent Journey Mapping: The Secret to Even Better CX?
Customer Experience (CX) remains top of the priorities list for many contact centre leaders as organisations strive to stand out…
Netcall Guide to Contact Centre Tech 2017
Netcall Guide to Contact Centre Tech 2017 The role of the contact centre in achieving business growth and goals constantly…
Netcall Announce Contact Centre Change Webinar Series
Netcall Contact Centre Change Webinar Series Join Netcall at their webinar series, 7th – 21st March 2017 Are you looking…
6 Tips for Deployment Project Success – Netcall
Research shows a very mixed track record of IT projects success. Customer expectations and the rate of technology change means…
Nuisance Calls Are Rising – Help Customers Welcome Your Calls
Complaints about nuisance calls are rising – help customers welcome your calls 1 in 5 direct marketing calls is from…
Contact Centres From Multichannel To Omnichannel
Turning your contact centre from multichannel to omnichannel Today customers expect to be able to contact companies using any channel…
Cairn Housing and The Highland Council Enhance Service Delivery
Cairn Housing and The Highland Council enhance service delivery using Netcall’s Customer Experience Manager to deliver a 360o customer view….
Netcall – Seven priority areas for contact centres in 2016
Seven priority areas for contact centres in 2016; Netcall have published the results of their survey which reveals what’s important…
Netcall secures contract with Local Authority Contact Centre
Netcall secures Liberty Customer Experience Manager contract with a Local Authority Netcall, a leading customer engagement software provider, is pleased…
Danwood turns to Netcall to transform customer interactions
Danwood turns to Netcall to transform customer interactions with a hosted multichannel communications solution Netcall, a leading customer engagement software…
What affect can QueueBuster have on contact centres?
What affect can QueueBuster have on your contact centre? £250,000 additional sales revenue Using patented intelligent call back technology, QueueBuster…
Netcall Liberty 3.0 Now Rated Avaya Compliant
Netcall Liberty® 3.0 Now Rated “Avaya Compliant” – Customer Engagement application is compatible with key Avaya contact centre solutions Netcall…