ATS Euromaster’s eCAF wins App of the Year 2022
ATS Euromaster’s eCAF wins App of the Year 2022 ATS Euromaster as winner of the 2022 App of the Year…
Netcall
Why You Need to Move your Contact Centre to the Cloud
Cloudy with an excellent opportunity of success: why you need to move your contact centre to the cloud Nicky Hjerpe,…
Netcall Announced as LocalGov Drupal’s First Supporting Partner
As a demonstration of our ongoing commitment to Local Government, Netcall have announced that they have become a first supporting…
The Top 5 Pitfalls of Digital Transformation
Top 5 digital transformation pitfalls – Richard Farrell, Chief Innovation Officer at Netcall While 70% of organisations have already piloted…
Low-Code the Solution Insurance Industry Been Looking For?
Is low-code the solution the insurance industry has been looking for? James Lawrence, Director of Insurance, Netcall McKinsey’s latest global…
Artificial intelligence’s time is now for the Contact Centre
Artificial intelligence’s time is now for the Contact Centre – By Richard Billington, Chief Technology Officer at Netcall Intelligent automation…
AI Empowers Contact Centres to Predict Future Outcomes
New AI solution from Netcall empowers organisations and contact centres to predict future outcomes and automate decision-making Netcall’s Liberty AI…
FCA Highlights An Operational Resilience Problem
The FCA has highlighted the Operational Resilience problem – now here’s the solution: it’s called low-code Yad Jaura, Product Marketing…
The Impact of COVID Pandemic on Digital transformation
Impact of COVID on digital transformation plans greater in local government than the NHS Last year, the pandemic accelerated digital…
Brian, Betty & Bonnie, Software Robots Bring Automation to Life
Brian, Betty and Bonnie, software robots bring automation to life for ATS Euromaster ATSE put its processes through an efficiency…
Contact Centre Trends Powering CX Transformation
From reactive to revolutionary: The top five trends powering CX transformation in 2022 Richard Farrell, CIO at Netcall discusses 2021 has…
Facing the New Perfect Storm. Stabilising your Digital Contact Centre
Facing the new perfect storm – Stabilising your digital contact centre – Having weathered the disruption of a global pandemic,…
CX Business Leaders say what is Holding Back Transformation
Revealing research conducted with 360 senior Customer Experience (CX) and Digital Transformation management at leading UK-based financial services businesses, NHS…
Tech Enablement & Culture Stifling CX Transformation
Tech enablement and culture stifling CX transformation ambitions in the contact centre Whilst the pandemic continues to accelerate digital transformation…
Patience Running Out Automation but Can Restore It
Customer patience is running out – but automation can help restore it Whilst consumers may have initially tolerated disrupted customer…
Burnout vs Bore Out – Both Suck & Both are Damaging the CX
Burnout vs bore out – both suck, and both are damaging customer experience – Ken Ume, Product Marketing Manager at…
Differing Pandemic Experiences Between Contact Centre Staff
Differing pandemic experiences between contact centre managers and agents highlight need for further process and tech assessment New findings from…
Dreams Implements CX Tools as Contact Centre Demand Grows
Dreams implements enhanced customer service tools as contact centre demand grows with the help of Netcall With a boom in…
Choosing the Right Low-Code Platform for Digital Success
Cutting through the noise: 10 tips for choosing the right low-code platform for digital success in your contact centre By…