ATS Euromaster’s eCAF wins App of the Year 2022

ATS Euromaster’s eCAF wins App of the Year 2022 ATS Euromaster as winner of the 2022…

Why You Need to Move your Contact Centre to the Cloud

Cloudy with an excellent opportunity of success: why you need to move your contact centre to…

Netcall Announced as LocalGov Drupal’s First Supporting Partner

As a demonstration of our ongoing commitment to Local Government, Netcall have announced that they have…

The Top 5 Pitfalls of Digital Transformation

Top 5 digital transformation pitfalls – Richard Farrell, Chief Innovation Officer at Netcall While 70% of…

Low-Code the Solution Insurance Industry Been Looking For?

Is low-code the solution the insurance industry has been looking for? James Lawrence, Director of Insurance,…

Artificial intelligence’s time is now for the Contact Centre

Artificial intelligence’s time is now for the Contact Centre – By Richard Billington, Chief Technology Officer…

AI Empowers Contact Centres to Predict Future Outcomes

New AI solution from Netcall empowers organisations and contact centres to predict future outcomes and automate…

FCA Highlights An Operational Resilience Problem

The FCA has highlighted the Operational Resilience problem – now here’s the solution: it’s called low-code…

The Impact of COVID Pandemic on Digital transformation

Impact of COVID on digital transformation plans greater in local government than the NHS Last year,…

Brian, Betty & Bonnie, Software Robots Bring Automation to Life

Brian, Betty and Bonnie, software robots bring automation to life for ATS Euromaster ATSE put its…

Contact Centre Trends Powering CX Transformation

From reactive to revolutionary: The top five trends powering CX transformation in 2022 Richard Farrell, CIO…

Facing the New Perfect Storm. Stabilising your Digital Contact Centre

Facing the new perfect storm – Stabilising your digital contact centre – Having weathered the disruption…

Tech Enablement & Culture Stifling CX Transformation

Tech enablement and culture stifling CX transformation ambitions in the contact centre Whilst the pandemic continues…

Patience Running Out Automation but Can Restore It

Customer patience is running out – but automation can help restore it Whilst consumers may have…

Burnout vs Bore Out – Both Suck & Both are Damaging the CX

Burnout vs bore out – both suck, and both are damaging customer experience – Ken Ume,…

Differing Pandemic Experiences Between Contact Centre Staff

Differing pandemic experiences between contact centre managers and agents highlight need for further process and tech…

Dreams Implements CX Tools as Contact Centre Demand Grows

Dreams implements enhanced customer service tools as contact centre demand grows with the help of Netcall…

Choosing the Right Low-Code Platform for Digital Success

Cutting through the noise: 10 tips for choosing the right low-code platform for digital success in…

Key Factor in Providing a Better Customer Experience is Culture

“The key success factor in providing a better customer experience is culture” – Netcall and guest…

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