Netcall – Raising Contact Centre Efficiency

Generally speaking, efficiency refers to the ability to accomplish a task with the minimum expenditure of…

Cairn Housing Association chooses Netcall

Not-for-profit Scottish organisation partners with technology provider Netcall to improve service delivery, using social media analysis…

How to boost revenue through improved customer engagement

How to boost revenue through improved customer engagement explains Richard Farrell, CTO, Netcall “Your call is…

Why You Need a Multichannel Contact Centre Integration Strategy

Customers expect to be able to reach out to a contact centre using the channel of…

UK Contact Centres are Already Failing Social Media Users

As a contact centre channel, social media is the new kid on the block. Many companies…

Oxford Council beats weather by optimising customer service

Netcall continues to transform customer engagement by enabling Oxford City Council to handle increased call volumes…

Netcall continues to transform customer engagement integrating social media

Netcall enhances its integrated Liberty customer engagement suite with Sentiment’s social intelligence and engagement platform. Social…

Netcall achieves accreditation for its advanced cloud-based payments solution

Netcall have announced that they have achieved accreditation as a PCI DSS Level 1 accredited Service…

error: Content Protected