Netcall announces latest financial results

Netcall plc announces its audited results for the year ended 30 June 2014. Financial Highlights Revenue…

Integrating Social Media into the Contact Centre

Social media as a contact centre channel is set to grow 32% per annum until 2017.…

Netcall integrates with Microsoft Lync to help contact centre agents resolve customer issues faster

Netcall has announced that its Netcall Liberty® Contact Centre is now Microsoft Lync® accredited, giving organisations…

Seven Tips Around Multichannel Integration in Your Contact Centre

Offering your customers multichannel to contact you, such as web, phone and social media, is becoming…

Legal & General invests in QMax WFM

The Challenge Legal & General Group PLC is one of the UK’s leading providers of risk,…

Financial Update from Netcall PLC

Netcall plc, a leading customer engagement software provider, is pleased to give an update on trading…

Netcall – Raising Contact Centre Efficiency

Generally speaking, efficiency refers to the ability to accomplish a task with the minimum expenditure of…

Cairn Housing Association chooses Netcall

Not-for-profit Scottish organisation partners with technology provider Netcall to improve service delivery, using social media analysis…

How to boost revenue through improved customer engagement

How to boost revenue through improved customer engagement explains Richard Farrell, CTO, Netcall “Your call is…

Why You Need a Multichannel Contact Centre Integration Strategy

Customers expect to be able to reach out to a contact centre using the channel of…

UK Contact Centres are Already Failing Social Media Users

As a contact centre channel, social media is the new kid on the block. Many companies…

Oxford Council beats weather by optimising customer service

Netcall continues to transform customer engagement by enabling Oxford City Council to handle increased call volumes…

Netcall continues to transform customer engagement integrating social media

Netcall enhances its integrated Liberty customer engagement suite with Sentiment’s social intelligence and engagement platform. Social…

Netcall achieves accreditation for its advanced cloud-based payments solution

Netcall have announced that they have achieved accreditation as a PCI DSS Level 1 accredited Service…

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