IPI Building A Digital Transformation Strategy To Enhance Customer Experience Customer’s Opportunity Northern Ireland Water, established…
Category: – Company Info
UK National Contact Centre Awards 2021 Shortlist Announced
UK National Contact Centre Awards 2021 shortlist announced as tickets go on sale for Awards Dinner…
Content Guru Certified for Microsoft Teams For Contact Centres
Content Guru is certified for Microsoft Teams Connected Contact Centre programme Leading cloud communications provider, Content…
Ten Top tips – Using Call deflection to Reduce Call Volumes
Ten top tips – using call deflection to reduce call volumes The contact centre should be…
Harnessing CCaaS and CRM Solutions: What’s the Missing Link?
Harnessing CCaaS and CRM solutions: What’s the missing link? – Richard Pinnington at Calabrio explores today’s…
Double success for Sensée at the 2021 Forum Awards
Work-from-home specialist Sensée has won an Innovation and Transformation Award for ‘Engaged Homeworking’ at the 2021…
Jabra Launches Intelligent Camera Line Up for the Hybrid World
Jabra launches intelligent camera line up for insight driven collaboration in the hybrid world » Jabra…
IPI Helps YoungMinds Support More Concerned Parents
IPI Helps YoungMinds create a plan to Support More Concerned Parents YoungMinds is the UK’s leading…
Are You Ready for Collaboration in the New Normal?
Are You Ready for Collaboration in the New Normal? – Videoconferencing. Reinvented by Jabra. As businesses…
What contact centre advisors Want From Hybrid Working
CCMA contact centre research reveals what contact centre advisors really want from hybrid working The majority…
Majority of Businesses Now Using Office Collaboration Tool
Majority of UK businesses now using an office collaboration tool Enghouse Interactive survey reveals 57% of…
How to Boost Customer Experience in the Utility Sector
How to Boost Customer Experience (CX ) in the Utility Sector – CX: It’s time to…
Test your CX knowledge by Entering Calabrio Big CX Quiz
It’s time to test your CX knowledge by entering the Calabrio Big CX Quiz Delivering a…
Contact Centres Require Human Touch to Function in Hybrid World
Contact centres require human touch to function in a hybrid world, new research reveals Contact centre…
ContactBabel: The UK Contact Centre Vertical Markets Report
The UK Contact Centre Vertical Markets” series of reports gives hard data on what’s happening in…
Calabrio Unlocks Voice of the Customer with CXI Solution
Calabrio Unlocks Voice of the Customer Business Intelligence that fuels the Modern Enterprise with Newly Launched…
FourNet given ‘outstanding’ star-rated status by staff
FourNet given ‘outstanding’ star-rated status by staff – Tech firm becomes one of the best companies to work for in Britain FourNet has become one…
Gin & Rum Tasting with Calabrio & The Little Gin Co.
Claim your spot! Gin & Rum Tasting via Calabrio and The Little Gin Company April 29th…
Preparing for life after COVID-19 – Starting with your employees
Preparing for life after COVID-19 – Starting with your contact centre employees The global pandemic has…