IPI Cloud PCI offered on consumption basis to help contact centres satisfy PCI requirements cost-effectively IP…
Category: – Company Info
Contact Centre Research Industry at Turning Point
Evolution of the Contact Centre research reveals an industry at a turning point – Latest research…
How Natural Language Processing Can Benefit Contact Centre Agents
Goodbye IVR; hello NLP – how Natural Language Processing can benefit your contact centre agents and…
Jabra launches Evolve2 30 to keep you productive
Jabra launches Evolve2 30 to keep you productive – with lightweight, portable and cost-effective comfort »…
Calabrio Charts Record Growth as Demand for Cloud Tech Soars
Calabrio charts record year-on-year UK growth as demand for cloud contact centre technology soars during lockdown…
Refresh Homeworking Strategy for Contact Centre Staff
How to refresh your homeworking strategy for 2021 for contact centre staff Craig Farley, Head of…
Empower your Contact Centre with Smarter approach to WEM
Empower your contact centre workforce with a smarter approach to WEM Magnus Geverts at Calabrio encourages…
Using Automated Analytics to Identify Contact Centre Issues
Using automated analytics to identify contact centre issues and solutions in turbulent times New Calabrio ebook…
Content Guru Wins at Utility Week Awards 2020
Content Guru, leader in Customer Engagement and Experience contact centre solutions, has been awarded “Utility Partner…
Sabio Manage Business-Critical CX For Contact Centre
Sabio chosen by Hargreaves Lansdown to manage business-critical customer experience for its core contact centre and…
Building a Cloud-First Approach to the Modern Contact Centre
Building a Cloud-First Approach to the Modern Contact Centre Experience – Moving to the cloud is…
Remote Working of Contact Centre Staff – Take the Survey
The huge rise in remote working of staff, to include contact centre agents, has meant that…
New Liberty RPA from Netcall Unlocks Business Efficiencies
New Liberty RPA offering from Netcall will unlock business efficiencies across all sectors Amid a turbulent…
Contact Centre Webinar: IPI Cloud AI 4th March
Join IPI for a free online contact centre webinar where they will outline what their product…
Calabrio QM Connector Now On Salesforce AppExchange
Calabrio Announces Calabrio Launch: QM Connector on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace Customers…
Puzzel New CEO to drive ambitious expansion plans
Puzzel, the leading European Contact Centre as a Service (CCaaS) provider, appoints Frederic Laziou as new…
Judges Appointed to UK National Contact Centre Awards
The industry’s longest running awards programme, the UK National Contact Centre Awards, has today announced the…
Calabrio Receives Perfect Customer Satisfaction Scores for WFO
Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report Calabrio…