The huge rise in remote working of staff, to include contact centre agents, has meant that many businesses are having to find new ways of supporting team communication and managing customer contact.
Team collaboration / communication applications – such as MS Teams, Skype for Business, Google Hangouts and Cisco Webex – are now widely used for intra-team communication. Some businesses are using them to improve customer communications too.
ContactBabel is carrying out a short confidential survey to help UK businesses understand how team collaboration / communication tools are being used to support colleagues and customers.
To take part in the Survey Click Here
A copy of the research will be available in March to anyone taking this short questionnaire, which has a maximum of 7 questions to be answered.
For additional information on ContactBabel view their Company Profile