“The Inner Circle Guide to Cloud-based Contact Centre Solutions”, with data from over 200 UK organisations, is now available for free download.
The report looks at:
– The current and future use of cloud for call routing, recording, IVR, CRM, workforce management, outbound dialing & interaction analytics
– How cloud supports digital transformation and the use of AI
– How to choose a cloud solution provider
– Implementation costs, timescales and ROI
– The results of using cloud-based solutions
Findings are reported by vertical market and contact centre size, so you can compare your performance and plans with contact centres like yours.
To download the “The Inner Circle Guide to Cloud-based Contact Centre Solutions” from Contactbabel Click Here
ContactBabel is the leading analyst firm for the contact centre industry.
If you have a question about how the industry works, or where it’s heading, the chances are we have the answer.
The coverage provided by our massive and ongoing primary research projects is matched by our experience analysing the contact centre industry. We understand how technology, people and process best fit together, and how they will work collectively in the future. We help the biggest and most successful vendors develop their contact centre strategies and talk to the right prospects.
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