Consumers left frustrated as customer service is neglected by companies – Nearly half (42%) of Brits…
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UK Contact Centre Decision-Makers’ Guide
UK Contact Centre Decision-Makers’ Guide – The 2023 annual ContactBabel Guide sponsored by Odigo If you…
Your Call is Important to us… Is it Really?
Readers of these blogs would have noted that on occasions I walk a fine line between…
Does Your Contact Centre Tech Measure Up?
Does Your Contact Centre Tech Measure Up? – Industry report shows why workforce engagement management matters…
NICE Leader in SPARK Matrix for Contact Centre as a Service
NICE Named the Technology Leader in 2022 SPARK MatrixTM for Contact Centre as a Service (CCaaS)…
Medallia Experience Orchestration – Omnichannel Customer Insights
Medallia Experience Orchestration allows companies to use omnichannel customer insights to personalise engagement within contact centres…
3 Ways to Make Contact Centre Agents More Impactful
Global Research Reveals 3 Ways to Make UK Contact Centre Agents More Impactful Hybrid working and…
Infobip Ranked Leading CPaaS Vendor by Juniper Research
Global cloud communications platform Infobip has been ranked as the number one Communications Platform as a…
Chubb Celebrates Contact Centre Response Rates with Video
Chubb celebrates industry-breaking contact centre response rates with launch of new video Chubb, the UK’s leading…
Wilko Set to Outsource Contact Centre to South Africa
High Street retailer Wilko is set to outsource their Worksop based Contact Centre to South Africa…
The Exchange Returns – 19 Award-Winning Stories!
The Exchange returns with 19 award-winning stories to tell! The full agenda of this years’ European…
Content Guru Extends Conversational AI Capabilities To Digital Channels
Content Guru Extends Conversational AI Capabilities To Digital Channels Content Guru, Europe’s leading cloud contact centre…
Outbound Calling – What you really need to know
Outbound calling from your contact centre – things you really need to know before, during and…
How Local Government is Weathering the Storm
The future lies in low code: How local government is weathering the storm Mark Gannon, Director…
GoSee selects PCI Pal to Enhance Contact Centre Payment
GoSee selects PCI Pal to enhance contact centre payment experience GoSee, which provides car, campervan and…
5 ways to Aid compliance with The Consumer Duty
The dawning of a new regulation: 5 ways to aid compliance with The Consumer Duty The…
What Elephants and Customer Experiences Have in Common
What Elephants and Customer Experiences Have in Common Customers are like elephants; they have amazing memories.…
Maintel Secures Voice Contract With Sheffield Teaching Hospital
Maintel Secures Voice Contract With Sheffield Teaching Hospital – NHS Foundation Trust – Contract will ensure…
New Director of Marketing & Partnerships Joins CCMA
New Director of Marketing and Partnerships Joins Growing CCMA Today the CCMA (Call Centre Management Association)…