Phone calls remain strongest Customer service tool in the contact centre research from Salesforce suggests People…
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Ocado Sunderland Contact Centre Delivers The Goods
Ocado Sunderland based contact centre delivers the goods Ocado Retail, the world’s largest online grocery retailer,…
Advertising – Supplier Directory (Silver)
Supplier Directory – Silver Package Fancy a Cherry on top to upgrade the Bronze Supplier Directory…
Advertising – Press Releases
What’s the point of a Press Release if the target audience is not aware of its…
Advertising – Sponsorship
Gold Sponsorship of contact-centres.com To find out more about having Gold Sponsorship simply telephone 0207 993…
Advertising – Supplier Directory (Gold)
Supplier Directory – Gold Package – Contact-centres.com Fancy a Cherry on top to upgrade the Silver…
Advertising – eShots
contact-centres.com offers a comprehensive but yet affordable way to promote your company’s products or services direct…
Advertising – Company Banners
What’s the point of having the best product or service available to the UK contact centre…
Advertising – Press Releases/Sponsored Content
contact-centres.com offers your company the opportunity of using the contact-centres.com to circulate your company’s Press Releases…
Content Guru Accepted In UK G-Cloud 13 Framework
Content Guru and Redwood Technologies Group to Deliver Transformative Citizen Communications Technology to UK Government Global…
Calabrio Analytics Powers Up Savings & Revenue Growth
Award Winners Show How Calabrio Analytics Powers Up Contact Centre Annual Savings and Revenue Growth Recognised…
PCI Pal Partners with Virgin Atlantic to Secure Payments
PCI Pal partners with Virgin Atlantic to secure its international omnichannel payments via its contact centre…
Take Part in the UK Contact Centre Decision-Makers’ Guide 2023
With insights built on hard data, the 20th annual edition of “The UK Contact Centre Decision-Makers’…
42% of Customer Queries to UK Retailers Go Unanswered
42% of customer queries to leading UK retailers contact centres go unanswered – Study reveals correlation…
Lemon Contact Centre Partnership will Keep Off Site Staff Safe
Lemon Contact Centre is partnering with a leading personal safety app to help keep its clients’…
Make Outbound Dialling More Effective with Voicemails
Make outbound dialling from your contact centre more effective with voicemails – Essential contact centre tips…
Poor Customer Service Impacting Utility Sector’s Reputation
Poor customer service is impacting utility sector’s reputation, research finds The utilities sector has the worst…
Empathising with your Contact Centre Customers in Difficult Times
Empathising with your contact centre customers in difficult times – How businesses can deliver sensitive customer…