Homeworking specialist Sensée has become one of the first contact centre outsourcers to join CIFAS –…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Five key contact challenges faced by public sector organisations in 2014
Echo Managed Services has highlighted what it sees as the five key customer contact challenges public…
Interactive Intelligence Report – Cloud drives growth in contact centre market
Interactive Intelligence Group Inc has published the latest Frost & Sullivan analysis, “Cloud Momentum Boosts Trends…
Firstsource Achieves Investors in People Silver Standard
Firstsource Solutions has announced that it has been accredited with Investors In People (IIP) Silver Standard…
Avaya Extends Contact Centre Expertise to Midsize Businesses
Avaya have announced Avaya IP Office Contact Center to bring affordable, multichannel contact centre functionality to…
Could your customer service be compromising sales targets?
Here’s how to turn a cost centre into a profit centre Forrester Research predicts that online…
How Rant & Rave changed the face of the contact centre
The challenge West Bromwich Building Society has a busy call centre that answers up to 1,000…
Proactive care from payday providers is crucial to halt spiraling UK housing debt
Dave Ogden, Account Executive at Aspect Software Research by housing and homelessness charity, Shelter, shows a…
Jabra Promotes Robert Stockford
Jabra are very pleased to announce the promotion of Robert Stockford to the role of Channel…
7 myths about contact centres in the cloud
Klaas van der Leest, UK Managing Director Cloud computing is here to stay and cloud providers…
Contact centres struggling under the weight of multiple channels
Just 15% of contact centre agents are easily able to track customers across multiple channels, and…
Aspect Software & Capita IT Services announce channel partner agreement
Aspect Software has today announced a channel partnership agreement with Capita IT Services, part of Capita…
Sitel Newcastle achieves Silver Level North East Better health at Work Award
Following another year of regular health and well-being activities and a real focus on employee engagement,…
UK Businesses Risk Losing Talent according to REED
As confidence returns to jobs market, businesses advised to invest in workforce to retain and attract…
Which? selects mplsystems for multi-channel contact centre solution
Which?, the largest consumer body in the UK, has selected customer contact technology specialist mplsystems to…
Jabra provides fully integrated call-control with Cisco™ Jabber
As an industry first, Jabra will have ‘built-in’ call-control with Cisco Jabber 9.6 for Windows and…
Southwark Council transforms customer service with Avaya technology from Sabio
Southwark Council has selected Sabio to deploy an advanced Avaya communications platform solution for the Council’s…
Vocalcom Introduces its Next-generation of Contact Centre Software Solutions to
Meet the Real-time Demands of a Rapidly Evolving Customer Service Environment The new solutions – which…