Interaction Optimiser helps service organizations of all sizes successfully execute customer interaction strategies by aligning available resources with requirements. With Interaction Optimizer, service centers are able to predict and analyse contact volumes, create and staff schedules, deliver more consistent service, and manage performance in real time. An integrated workforce management (WFM) application of the Interactive Intelligence Customer Interaction Center™ (CIC), Interaction Optimizer is
quick to deploy and easy to use.
Launch WFM without the hassle.
Deploying WFM from Interactive intelligence is quick and easy. All that’s needed is a license. The software is already installed and pre-integrated with CIC telephony functionality and configuration information. Costly and error-prone integrations with third-party ACDs are unnecessary. A common, centralised administration interface eliminates the need to access separate systems or create and synchronize duplicate information sources. Interaction Optimiser offers powerful WFM functionality without the deployment headaches, maintenance problems, and administration overheads of other systems.
– Get full-featured functionality in an all-inclusive package.
– With a number of WFM features often sold with extra charges from other vendors, Interaction Optimizer offers outstanding value.
Advanced features like multiskill, multisite, and multimedia forecasting and scheduling; real-time schedule adherence; and agent information portals are all included. Interaction Optimizer offers the functional flexibility to adapt to an organization’s specific operational needs, not the other way around. Features can be easily turned on or off as needed without the need to install additional software or purchase additional licenses.
Interaction Optimizer offers comprehensive workforce management functionality in an all-inclusive package.