Capita has signed a five year contract to provide Wycombe District Council with a fully integrated IT infrastructure and transform and run its customer services operation.
The contract, secured following a competitive tendering process, will result in greater efficiencies across the organisation, benefiting both residents and employees.
As part of the contract, Capita will manage the Council’s hosted and local IT infrastructure, desktop services, network services, Wi-Fi and an IT help desk.
Capita will work closely with the Council to improve the range and experience of self-serve facilities, as well as introducing its mobile app Engage, which will provide more choice when it comes to getting in touch with the Council, finding local information or using Council services.
John McMillan, Wycombe District Council’s head of HR, ICT and shared support services, said:
“We know we need to update and improve the way local residents and businesses can interact with us and to make our services available at times that suit them. We also want to support our employees with up to date technology that allows them to have more time to help local people with complex enquiries. Capita has the breadth of expertise and capability to help us achieve this.”
Mark Chapman, managing director, Capita Local Government, said:
“To be selected for this contract demonstrates the confidence the Council has in our technology and our high level of customer service. We will be working closely with them to enhance service delivery by giving employees access to a more efficient way of working and offering customers greater choice and convenience in how they engage with the Council.”
The new contract starts on 1 February 2015.