Capita Seven-year Contract extension with freenet AG
Capita signs seven-year outsource contact centre contract extension with freenet AG The contract will see Capita’s Experience division partner with…
Capita
Capita Agree 5 Year Contact Centre Agreement with ScottishPower
Capita plc have announced it has secured a five-year agreement to deliver front-line customer support services for ScottishPower customers across…
Capita Signs Contact Centre Contract Renewal with RSPCA
Capita today announces it has signed a customer service/contact centre contract renewal with the RSPCA for a further eight years.…
Capita Signs Contract with HMRC to Provide Contact Centre Analytics
Capita signs contract with HMRC to provide contact centre analytics Capita announces today it has signed a new contract with…
Capita Gains Contact Centre Renewal Contract with Tesco Mobile
Capita plc have announced it has been awarded a contact centre customer management contract renewal with Tesco Mobile. Building on…
Capita Expand Partnership with Southern Water’s Contact Centres
Capita expands partnership with Southern Water to deliver new customer service technology Capita today announces that it has signed a…
Capita Improves CX with Digital Voice Analytics
Capita improves customer experience with new digitally augmented real-time voice analytics Capita have announced the launch of its new assisted…
Capita Sign Outsource Contact Centre Contract with Irish Water
Capita signs Outsource customer service contract with Irish Water which will be handled by Capita’s Cork based contact centre. Capita…
Capita Extend National Trust Contact Centre Contract
Capita plc have announced an extension of its longstanding customer experience partnership with the National Trust, in a five-year contact…
FSCS Outsources Contact Centre Operation to Capita
Capita Customer Management has been selected as a partner by the Financial Services Compensation Scheme (FSCS) to consolidate all its…
BBC Renews Capita Contact Centre Contract
Broadcaster BBC renews Capita Audience Services contact centre contract – New contract extends long-term BBC partnership to 25 years Capita…
Volkswagen Extends Contact Centre Outsource with Capita
Volkswagen Group UK extends its customer service outsource contract with Capita Capita today announces that it has extended its 11-year…
Marks & Spencer Extends Outsource Patnership with Capita
Marks & Spencer extends outsource contact centre partnership with Capita by five years Marks & Spencer has extended its longstanding…
honeybee and Capita Join to Transform Contact Centres
honeybee, a pioneering software platform that transforms customer and colleague sales journeys, has today announced a 3-year partnership with Capita,…
British Airways to Outsource to Outsourcer Capita?
Capita have confirmed that it is in discussion with British Airways to form an ‘exclusive agreement’ which will potentially see…
Capita – 20 years of RSPCA Contact Centre Management
Capita set to reach nearly 20 years of RSPCA contact centre management The Royal Society for the Prevention of Cruelty…
Three Announce Capita Preferred Bidder for Outsource Contract
Three has announced today that Capita has been selected as the preferred bidder for a contract to provide customer management…
Role of the Agent is Transforming with increasing Digitisation
David Cousins, of Capita Collaboration Technologies, explores how the role of the customer experience agent is transforming with increasing digitisation.…
Capita Announce Transforming Contact Centres Conference
Capita Conferences Announce Their Transforming Contact Centres Conference – Monday 31st October 2016, Edinburgh Do not miss this opportunity to…