Contact centre based businesses often find themselves investing huge sums of money in technology, especially when…
Tag: Contact Centre
Chubb Fire Security announces relocation of contact centre
Birmingham based company Chubb Fire Security have announced plans to relocate their contact centre, which employs…
RESPONSE Group delivers growth in contact centre outsource market
The RESPONSE Group has continued to make excellent progress in the year to June 2014. The…
Eptica continues double digit growth in Q3 2014
Global multichannel customer interaction software company Eptica today announced that its Q3 2014 revenue jumped 17%…
We are only as good as the industry which we are proud to serve
Regular readers of my weekly blog would normally expect me to rant and rave about the…
Daviker launch innovative Cloud Contact Centre Solution powered by BT Wholesale
Daviker have launched the Cloud Contact Centre (CCC), powered by BT Wholesale’s Hosted Contact Centre portfolio.…
It’s all about Customer Service
In May and June of 2014, ‘Which Magazine’ surveyed 3,621 members of the UK public about…
It’s all about the traffic
People who know me would know that I am passionate about the contact centre industry and…
RESPONSE’s Contact Centre staff has got talent!
Fun loving employees at leading UK contact centre, RESPONSE, have shown that when it comes to…
What’s happening in the Irish Contact Centre Industry?
The success of a website is determined by the editorial content, the number of visitors and…
RAC broadens engagement with Transversal to deliver consistent answers on the road
Knowledgebase solution offers easy access to information for remote agents Motoring services provider the RAC has,…
Don’t Let Your Contact Centre Workforce Become The Walking Dead
Warning: Zombies have infected your contact centre workforce. You can’t escape these agents of the undead,…
Ask a CFO, he knows about Contact Centres to the cloud
Ask a CFO, he knows: Aspect Software announces upgrade programme to help move antiquated ACD contact…
Jabra Say Goodbye to Noisy Colleagues
Jabra Say Goodbye to Noisy Colleagues – To compliment the launch of the Evolve product range and…
Three anounce plans for new contact centre in Waterford
Mobile provider Three (Ireland) and Tech Mahindra have announced that they are to open a contact…
Interactive Intelligence sponsors latest UK Contact Centre Decision-Makers’ Guide
Interactive Intelligence has sponsored the 12th edition of the UK Contact Centre Decision-Makers’ Guide, a major…
Zendesk Launches Net Promoter Score® Surveys and Unveils Customer Loyalty Trends
Zendesk have launched its built-in Net Promoter Score® (NPS) surveys, allowing organisations to measure customer loyalty…