Efficiently Manage Inbound Calls to your Contact Centre

Contact centre based businesses often find themselves investing huge sums of money in technology, especially when…

Chubb Fire Security announces relocation of contact centre

Birmingham based company Chubb Fire Security have announced plans to relocate their contact centre, which employs…

RESPONSE Group delivers growth in contact centre outsource market

The RESPONSE Group has continued to make excellent progress in the year to June 2014. The…

Eptica continues double digit growth in Q3 2014

Global multichannel customer interaction software company Eptica today announced that its Q3 2014 revenue jumped 17%…

We are only as good as the industry which we are proud to serve

Regular readers of my weekly blog would normally expect me to rant and rave about the…

Daviker launch innovative Cloud Contact Centre Solution powered by BT Wholesale

Daviker have launched the Cloud Contact Centre (CCC), powered by BT Wholesale’s Hosted Contact Centre portfolio.…

It’s all about Customer Service

In May and June of 2014, ‘Which Magazine’ surveyed 3,621 members of the UK public about…

It’s all about the traffic

People who know me would know that I am passionate about the contact centre industry and…

RESPONSE’s Contact Centre staff has got talent!

Fun loving employees at leading UK contact centre, RESPONSE, have shown that when it comes to…

Phone number log-in can help Twitter fly high

Twitter recently announced the launch of its new identity service Digits, a password-free login system for…

What’s happening in the Irish Contact Centre Industry?

The success of a website is determined by the editorial content, the number of visitors and…

Latest Version of Connect from Intelecom improves social media interactions

Latest Version of Connect from Intelecom improves social media interactions and puts organisations in control of…

RAC broadens engagement with Transversal to deliver consistent answers on the road

Knowledgebase solution offers easy access to information for remote agents Motoring services provider the RAC has,…

Don’t Let Your Contact Centre Workforce Become The Walking Dead

Warning: Zombies have infected your contact centre workforce. You can’t escape these agents of the undead,…

Ask a CFO, he knows about Contact Centres to the cloud

Ask a CFO, he knows: Aspect Software announces upgrade programme to help move antiquated ACD contact…

Jabra Say Goodbye to Noisy Colleagues

Jabra Say Goodbye to Noisy Colleagues – To compliment the launch of the Evolve product range and…

Three anounce plans for new contact centre in Waterford

Mobile provider Three (Ireland) and Tech Mahindra have announced that they are to open a contact…

Interactive Intelligence sponsors latest UK Contact Centre Decision-Makers’ Guide

Interactive Intelligence has sponsored the 12th edition of the UK Contact Centre Decision-Makers’ Guide, a major…

Zendesk Launches Net Promoter Score® Surveys and Unveils Customer Loyalty Trends

Zendesk have launched its built-in Net Promoter Score® (NPS) surveys, allowing organisations to measure customer loyalty…

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