Interactive Intelligence Reports Latest PureCloud Milestones – PureCloud gains traction with innovative new features and fast-growing…
Tag: Contact Centre
Eckoh Signs Five-Year Contract with Ideal Shopping Direct
Eckoh Signs Five-Year Contract with Ideal Shopping Direct to Extend Service Offering Eckoh, the global provider…
Workforce Management in UK contact centre Survey
Workforce Management adoption in UK contact centres – Survey Results revealed by Business Systems • Despite…
A day in the Life of a Contact Centre Card Payment
A day in the life of a contact centre card payment – what does happen to…
eg solutions Delivers Back Office Optimisation Project for Capita Life
eg solutions delivers innovative back office optimisation project for Capita Life and Pensions Mapping the customer…
npower Announce Burton Contact Centre Closure
npower has announced that as part of their ‘two year’ recovery plan it will close their…
Clarity adds support for Facebook Messenger in Clarity Connect
Clarity adds support for Facebook Messenger in the Clarity Connect contact centre which is native to…
NICE Workforce Management Market Share Leader
NICE Proves Again to be the Clear Workforce Management Market Share Leader According to DMG In…
PayPal on Recruitment Drive at Dublin Contact Centre
Paypal have announced the creation of 100 jobs at its Global Operations Centre for Europe, the…
Content Guru to Pioneer WebRTC Integration at UC Expo 2016
Content Guru to Pioneer WebRTC Integration at UC Expo 2016 At UC Expo 2016, Content Guru…
Customer Service – A New Approach to Tackling Issues
Customer Service – A New Approach to Tackling Issues according to Mary Clarke, CEO, Cognisco Which?’s…
How WebRTC Can Improve Landing Page Conversions
How WebRTC Can Improve Landing Page Conversions according to Alyx Kaczuwka of Aspect Software If you’ve…
EC Outsourcing Seeking Agents at Contact Centre
EC Outsourcing, the Boldon, Tyne & Wear, outsourcer have announced the recruitment of 40 agents at…
Welsh Contact Centre Industry Stars Crowned
Welsh contact centre industry stars crowned by Jimmy Carr – Top performers in Wales’ £650m contact…
Televerde set to create 170 jobs at Glasgow Contact Centre
Televerde have announced that the company has selected Glasgow as the location for its European headquarters…
What contact centres can learn from the Army
What contact centres can learn from the Army Colin Hay, an ex-military man and VP Sales,…
Poor Customer Experience Costs UK brands £234bn in Lost Sales
Poor customer experience costs UK brands £234bn billion a year in lost sales; New report reveals…
What are the Cost Saving Opportunities for BPOs?
Did you know that 3 in 5 BPOs in the UK cite cost effectiveness as their…
CityJet Open Dublin based Customer Contact Centre
CityJet, the Irish European regional airline, has opened its new Customer Contact Centre in Swords, Co.…