Exam Results Helpline goes Live

Exam Results Helpline goes Live – An independent exam results helpline is all set to offer…

Customer service in the digital transformation era

Customer service in the digital transformation era – Article by John Crossan, Vice President, EMEA, Zendesk Anyone…

Contact Centre Training Division established by Ember

Contact Centre Training Division established by Ember – Customer Management Consultancy Ember Services has established a…

Connect Assist create 25 contact centre jobs

Connect Assist, the Welsh based outsourcer providing helplines for charity and third sector organisations, have announced…

Loan Science Optimises Noble Systems Technology

Loan Science Optimises Contact Programmes with Noble Systems Technology Noble Systems, a global leader in unified…

Customer satisfaction – Contact Centre Industry Responds

Customer satisfaction – As satisfaction with Customer Service across the UK continues to fall, industry experts…

Is your Contact Centre Prepared for Black Friday?

Is your Contact Centre Prepared for Black Friday? Ah, Black Friday. No doubt you recall the…

Broadcasting Support Services contact centre goes into administration

Broadcasting Support Services (BSS), based in Manchester city centre, is set to close on August 14…

Customer Contact Expo 2015 Looks to the Future With eCommerce Expo Partnership

UK’s dedicated event for the contact centre and customer service industries will once again co-locate with…

Business Stream join the Raveolution with Rant & Rave

Business Stream, Scotland’s largest provider of non-domestic water and waste water services, has celebrated its innovative…

Liberty Insurance Outsource contact centre operations to Teleperformance

More than 200 jobs at Liberty Insurance in Co Fermanagh have been secured after a deal…

NCO Europe Limited announce new contact centre jobs

Two hundreds jobs are to be created at a Lancashire contact centre as a result of…

PCI Compliance made simple by Curtis Nash, CEO of Cognia

PCI Compliance made simple using the power of the Cloud by Curtis Nash, CEO of Cognia…

Jabra Makes New Appointments in Sales

Jabra UK & Ireland has further strengthened its ISE and High Touch sales teams with new…

Sinclair Voicenet partner with VEI to install call recording solutions

Sinclair Voicenet, the UK’s longest established specialist provider of multimedia call recording, contact centre applications and…

Shop Direct appoints webhelp to transform Digital Customer Service

Shop Direct, the UK’s largest multi-brand digital retailer, has announced a new partnership with customer experience…

Collections Depts must act in advance of expected interest rise

Collections departments must act now in advance of expected interest rate rise – Small window of…

Echo Managed Services appoint Business Development Manager

Echo Managed Services appoints Tony Slome as Business Development Manager to support growth plans within its…

Contact Centre Collaboration

Contact Centre Collaboration – from the pyramids to the moon landing – Article by Holger Reisinger…

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