Exam Results Helpline goes Live – An independent exam results helpline is all set to offer…
Tag: Contact Centre
Contact Centre Training Division established by Ember
Contact Centre Training Division established by Ember – Customer Management Consultancy Ember Services has established a…
Connect Assist create 25 contact centre jobs
Connect Assist, the Welsh based outsourcer providing helplines for charity and third sector organisations, have announced…
Loan Science Optimises Noble Systems Technology
Loan Science Optimises Contact Programmes with Noble Systems Technology Noble Systems, a global leader in unified…
Customer satisfaction – Contact Centre Industry Responds
Customer satisfaction – As satisfaction with Customer Service across the UK continues to fall, industry experts…
Is your Contact Centre Prepared for Black Friday?
Is your Contact Centre Prepared for Black Friday? Ah, Black Friday. No doubt you recall the…
Broadcasting Support Services contact centre goes into administration
Broadcasting Support Services (BSS), based in Manchester city centre, is set to close on August 14…
Customer Contact Expo 2015 Looks to the Future With eCommerce Expo Partnership
UK’s dedicated event for the contact centre and customer service industries will once again co-locate with…
Business Stream join the Raveolution with Rant & Rave
Business Stream, Scotland’s largest provider of non-domestic water and waste water services, has celebrated its innovative…
Liberty Insurance Outsource contact centre operations to Teleperformance
More than 200 jobs at Liberty Insurance in Co Fermanagh have been secured after a deal…
NCO Europe Limited announce new contact centre jobs
Two hundreds jobs are to be created at a Lancashire contact centre as a result of…
PCI Compliance made simple by Curtis Nash, CEO of Cognia
PCI Compliance made simple using the power of the Cloud by Curtis Nash, CEO of Cognia…
Jabra Makes New Appointments in Sales
Jabra UK & Ireland has further strengthened its ISE and High Touch sales teams with new…
Sinclair Voicenet partner with VEI to install call recording solutions
Sinclair Voicenet, the UK’s longest established specialist provider of multimedia call recording, contact centre applications and…
Shop Direct appoints webhelp to transform Digital Customer Service
Shop Direct, the UK’s largest multi-brand digital retailer, has announced a new partnership with customer experience…
Collections Depts must act in advance of expected interest rise
Collections departments must act now in advance of expected interest rate rise – Small window of…
Echo Managed Services appoint Business Development Manager
Echo Managed Services appoints Tony Slome as Business Development Manager to support growth plans within its…
Contact Centre Collaboration
Contact Centre Collaboration – from the pyramids to the moon landing – Article by Holger Reisinger…