FREE one day best practice Operational Management Training
Enterprise Workforce Optimisation for the Back Office
Operations Management Best Practice
What is Operations Management?
Principles of World Class Manufacturing and how these are aligned within Service Organisations
Defining & Measuring the End-to-End Customer Processes
Understanding key process measurement principles
Essential measures required to support Operations Management best practice
Capacity & Resource Management
Aligning resources and skills with customer demand
Effective collaboration to smooth overall work flows
Work Distribution & Control
Understanding the range of work distribution strategies e.g. Push versus Pull
Progress monitoring and operational control
Creating a Continuous Improvement Focus
Fact based analysis
Introduction to range of Continuous Improvement techniques
14th September – London
16th September -Birmingham
Who should attend?
Senior Managers, Line Managers and Supervisors who are responsible for improving operational performance
Please note that all registrations are assessed for participant applicability and subject to date availability.