Scope to Provide Training for Ipswich Contact Centre Staff
New training partnership helps meet disabled people’s needs – The UK’s biggest electricity distributor has launched a new training partnership…
Training
Complaint Resolution in Contact Centres Education in Excellence?
Martin Ellingham, product director, Aptean Respond looks at the role of skills and training in first point of contact complaint…
Training Tips for Best of Breed Multi-Channel Advisors
Training tips for best of breed multi-channel advisors – Karen Banfield, contact centre director, at specialist outsourcer Website The advent…
Professional Development in Contact Centres: It’s Personal!
Professional Development in Contact Centres: This Time it’s Personal! Steve Shellabear of dancing lion explains how to get the best…
Invest In Training for Success in Your Contact Centre
What’s your contact centre’s competitive advantage? How would you define what makes your contact centre uniquely placed to do a…
Telemarketing in the 21st century? Is it still relevant?
Telemarketing in the 21st century? Is it still relevant? asks Steve Shellabear of dancing lion Have you noticed how there…
Ember: Online Training & Learning made easy with ERROL
70 – 80% of what is learnt in the classroom will be forgotten within 2 weeks Organisations struggling to train…
Great Team Leaders Are Best Thing Since Sliced Bread
Why Great Team Leaders Are Best Thing Since Sliced Bread – Marie Cross of Contact Centre Training Company First Impression…
CCMA Masterclass: The Bots are still coming
The CCMA have announced a re-run of their popular one-day Masterclass ‘The Bots are still coming’ delivered by industry expert…
Mahatma Gandhi and Customer Retention in Contact Centres
Mahatma Gandhi and Customer Retention in Contact Centres – Steve Shellabear of dancing lion reveals the connection between Mahatma…
Box Clever – Contact Centre Training from Let’s Get Healthy
Contact Centre Managers are getting their heads around how support their teams with a course called Box Clever. This rapidly…
Does Your Contact Centre Have the Skills it Needs?
Does Your Contact Centre Have the Skills it Needs to meet and exceed customer Expectations? Steve Shellabear of dancing lion…
Call Centre Know How Release Training Manual for Contact Centre Industry
Call Centre Know How Announces Release of Impressive New Training Manual for Global Contact Centre Industry Call Centre Know How,…
Virtual Reality Potential for Training Contact Centre Agents
Virtual reality holds huge potential for training contact centre agents – Parham Saebi, Head of Client Relations, CRM Solutions at…
Research Reveals Agent Training Falling Behind Customer Expectations
New research from the CCA reveals agent training is falling behind customer expectations – Research reveals that one third of…
Advance Your Career in the Automotive Industry?
Do you want to advance your career in the Automotive Industry? As the Automotive Industry becomes increasingly competitive having your…
Buzz Is The Word At Co-op Manchester Contact Centre
Buzz is in the air at the Co-op Headquarters, Angel Square, Manchester. Having already won several awards for being the…
NRG Building a Model Strategy for Problem Solving
NRG Build a model strategy for problem solving Today professionals in Learning & Development from the region’s leading contact centres…
Calls May Be Recorded For Training & Quality Purposes
“Calls may be recorded for training and quality purposes” – It’s a phrase we’ve all heard when calling a contact…