“Calls may be recorded for training and quality purposes” – It’s a phrase we’ve all heard…
Tag: Training
Best Practice Operational Management Course
FREE one day best practice Operational Management Training Enterprise Workforce Optimisation for the Back Office Operations…
Do you use practice in your telephone skills training?
Do you use practice in your telephone skills training? Some trainers avoid role-play because it’s so,…
CCMA Training – May the Course be with you!
The CCMA have announced a series of training courses for 2016: Training Events – May the…
CCMA – Automation & Self-Service in your Contact Centre
CCMA Training Course – Making Automation and Self-Service Work for your Contact Centre Automation is getting…
Contact Centre Degree Course launched
Contact Centre Degree Course launched – A new partnership announced today between Firstsource Solutions and Ulster…
Contact Centre Management Training Events
Contact Centre Management Training Events ‘Contact Centre Operational Coaching Skills and Techniques’ The most important conversation…
Contact Centre Training Division established by Ember
Contact Centre Training Division established by Ember – Customer Management Consultancy Ember Services has established a…
CCMA Training Courses – ‘An Introduction to Contact Centre Management’
CCMA Training Courses – ‘An Introduction to Contact Centre Management’ ; This course is suitable for…
Top RESPONSE Talent Go Lean to Improve
Leading UK Customer management specialists, RESPONSE, have demonstrated their commitment to developing the very best talent…
CCMA Announce Series of Training Courses
The CCMA, Call Centre Management Association, have announced a series of one day training courses, Operational…
CCMA Training Programmes – Run by Call Centre Professionals
The Call Centre Management Association (CCMA) have announced their January Training Programmes – Run by Call…
Eithad Airways awarded Global Excellent Award 2014
Eithad Airways Manchester contact centre was selected as winner of the ‘Most Effective Contact Centre Training…
CCMA Announce Training Events
The Call Centre Management Association (CCMA) have announced a series of Training events run by the…
How to sound authentic on the telephone
Contact centres are a fact of life, and will continue to be so. But few of…
Create Your Own Contact Centre Assessment and Skills Testing
Assessment and Skills Testing – Totally tailored assessments with Question Builder Within FastPath there is the…
Legal & General Partners with Hemsley Fraser
Legal & General, one of the UK’s leading financial services companies, is training all 1,300 staff…
E.ON leading the way in youth recruitment programmes and customer service
E.ON has announced it is to pilot a Customer Service Apprenticeship scheme, helping to support the…