Customer Interactions What Can TV Series Modern Family Teach us?

Customer Interactions What Can TV Series Modern Family Teach us? Jeremy Payne, International VP, Marketing, Enghouse…

Call Centre Headset Reviews: What to look for

Call Centre Headset Reviews: What to look for – When you’re looking for a call centre…

Griffin Place Communications Cwmbran contact centre in liquidation

It has been reported that Cwmbran based contact centre Griffin Place Communications has gone into liquidation…

HMRC Contact Centres – Be prepared to wait

Callers to the HMRC contact centre are experiencing an average 14 minute wait to speak to…

ATG Create 60 Contact Centre Jobs in Sunderland

Ambassador Theatre Group (ATG) have announced plans to open a new contact centre in Sunderland creating…

Frost & Sullivan Steers Buyers of Contact Centre Services toward Best-fit Options

Migrating communications systems to the cloud has been one of the dominant trends in the European…

Making Business Sense of the Voice of the Customer

Making Business Sense of the Voice of the Customer – Helen Murray Chief Customer Solutions Officer…

Contact Centre Training Tips

Customer expectations are constantly on the rise. In a contact centre, it is the job of…

Liberty Insurance Outsource to Teleperformance

Liberty Insurance have announced that their Enniskillen contact centre operation is being outsourced to Teleperformance securing…

CCMA – Contact Centre Survey 2015

The CCMA are inviting organisations with 10 or more UK agent positions to take part in…

West Yorkshire Police Reveal Time Wasting Calls Received at Contact Centre

West Yorkshire Police Reveal Time Wasting Calls Received at Contact Centre In an effort to stop…

Parseq set for expansion at Sunderland Contact Centre

Parseq set for expansion following significant contract wins Parseq is set for a year of expansion…

How to Select a Cloud Contact Centre Solution

Seven Questions to Ask Before Selecting a Cloud Contact Centre Solution Be honest: When was the…

Financial Conduct Authority finalises complaints and call charges

The Financial Conduct Authority finalises rules on complaints and call charge for contact centres Consumers and…

Verint Awarded Industry Honours

Verint Awarded Industry Honours for Customer Analytics Solutions Recognised for Innovation, Excellence and Customer Success Verint®…

Contact Centre Toilet Breaks – Urban Myth?

In the UK contact centre industry there are certain things which can be categorised as being…

Sabio helps BGL Group optimise customer engagement with SMS messaging

Sabio helps BGL Group optimise customer engagement with pro-active outbound SMS messaging Leading financial services business…

Rostrvm Solutions’ Contact Centre Calculator app

Rostrvm Solutions, the UK contact centre software provider, has launched a handy and useful contact centre…

From on-premise to Cloud: Six things you need to consider

Martin Taylor, Director, at Content Guru looks at the 6 key things that you should consider…

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