South West Contact Centre Forum Quarterly Forum- Best Practice Event Thursday 10th September 2015 – 9am…
Tag: Contact Centre
Customer Experience – Journey Mapping eBook
Journey Mapping eBook: An Outside-in Approach to Delivering Great Customer Experience Customers engage with your company…
Goldfish, the customer experience and the indeterminate growing conundrum
Goldfish, the customer experience and the indeterminate growing conundrum by Joe Gagnon, SVP & General Manager,…
Content Guru Engages with Customer Contact Expo 2015
Content Guru Engages with Customer Contact Expo 2015 With 2015’s autumn business surge already gathering pace,…
Parseq creates 250 Contact Centre Jobs!
Contact Centre Jobs – Parseq creates 250! – Parseq has relocated its Glasgow operation into the city’s…
Contact Centre Management Training Events
Contact Centre Management Training Events ‘Contact Centre Operational Coaching Skills and Techniques’ The most important conversation…
Rant & Rave Sky’s the limit for latest client
The Sky’s the limit for Rant & Rave’s latest client partner – Sky, Europe’s leading entertainment…
Travis Perkins creates virtual contact centre in the cloud
Travis Perkins creates virtual contact centre in the cloud to transform service operations – Travis Perkins,…
Webhelp UK Relocates to New Glasgow Contact Centre
Webhelp UK Relocates to New Modern Glasgow Contact Centre – 150 new jobs created in Glasgow…
Sabio Network Services appoint Ben Le Feuvre
Sabio Network Services eappoint Ben Le Feuvre to head up operation – Senior industry voice and…
Interactive Intelligence Realtime Visability in the Contact Centre
Be among the 8% who know. Interactive Intelligence: If you have real-time visibility in the contact…
The Secret to Productive Collaboration
Jabra Blog: The Secret to Productive Collaboration By Holger Reisinger Forget the business books and management…
IVR Six Design Tips to Improve and Save Time and Money
IVR – Six Design Tips to Improve and Save Time and Money Article By Rob Crutchington…
5 Typical Problems in the Contact Centre
The Contact Centre is normally at the heart of customer service in many organisations. They can…
Aspect Software Strengthens Channel Team
Aspect Software strengthens channel team with ex-Avaya hires Customer engagement technology provider appoints Majella Wilkins and…
Aspect Software at CC Expo 2015
Join Aspect Software at CC Expo 2015 – Stand H22, Olympia London Aspect Software will be…
Voice of the Customers – (VOC)
Voice of the Customers “Customer is King” is not an idle mantra. Business can grow only…
Contact Centre – Transformational Communications Seminar
Contact Centre – Mitel Transformational Communications Seminar Wednesday 9th September 2015 Agile, flexible communications solutions enhance…