NICE Systems Receives Two Contact Centre Awards for its Ground-Breaking Contribution to the Industry and Product…
Tag: Contact Centre
Contact Centre Workers at Capita face uncertain future
Contact centre workers at Capita’s sites at Bury and Glasgow face an uncertain future as the…
Verint Systems and Vidyo Integrate Video Calls into Omnichannel
Verint Systems and Vidyo Collaborate to Integrate Video Calls into Omnichannel Customer Engagement Centres – Combined…
Why an Intelligent Call Strategy is Essential in Telemarketing
Find out why Intelligent Call Strategy is Essential in Telemarketing – Noble Systems have published a…
Contact Centre Modernisation Trends That Matter
Contact Centre Modernisation Trends That Matter Stefan Captijn of Genesys looks at how to modernise your…
Noble Systems Receives Contact Centre Technology Award
Noble Systems Receives 2015 CUSTOMER Contact Centre Technology Award – Noble Systems is honoured for improving…
IFDS to expand Scotland operations
IFDS to expand Scotland operations – International Financial Data Services (“IFDS”), a leading global provider of…
Flybe Exeter Contact Centre – Job Losses?
Flybe Exeter Contact Centre – Job Losses? – It has been reported that Flybe are to…
Contact Centre Decision Makers Guide Survey
Contact Centre Decision Makers Guide Survey ContactBabel are inviting organisations with 10 or more UK agent…
Contact Centre Events – ‘Call VIP’
Contact Centre Events – ‘Call VIP’ will take place on Thursday 17th September at Tesco Bank’s offices…
Customer Complaints and dealing with the rising numbers
Customer Complaints and dealing with the rising numbers – Pauline Ashenden of Contact Centre solutions provider…
Expolink Contact Centre Announces Contract Win with Sutton and East Surrey Water
Expolink Contact Centre Announces Contract Win with Sutton and East Surrey Water Outsourced contact centre experts,…
Contact Centre Cloud and Hosted Contact Centre what’s the difference?
Contact Centre Cloud and Hosted Contact Centre what’s the Difference? In this article Sonia Rabone of…
Customer Contact Expo announce Teenage Cancer Trust Partnership
Customer Contact Expo announce Teenage Cancer Trust Partnership – The UK’s largest live event for the…
South West Contact Centre Forum Quarterly Forum
South West Contact Centre Forum Quarterly Forum- Best Practice Event Thursday 10th September 2015 – 9am…
Customer Experience – Journey Mapping eBook
Journey Mapping eBook: An Outside-in Approach to Delivering Great Customer Experience Customers engage with your company…
Goldfish, the customer experience and the indeterminate growing conundrum
Goldfish, the customer experience and the indeterminate growing conundrum by Joe Gagnon, SVP & General Manager,…
Content Guru Engages with Customer Contact Expo 2015
Content Guru Engages with Customer Contact Expo 2015 With 2015’s autumn business surge already gathering pace,…