Aspect Software announces agent experience enhancements to Zipwire, the company’s cloud contact centre solution Aspect Software,…
Tag: Contact Centre
CX Gives Intelligent Answers for KLM
Ask a Question’ Gives Intelligent Answers for KLM – Online self-service from CX Company is ‘the…
Macfarlane Contact+
Macfarlane ‘s new Contact+ contact centre technology platform is now available as an on-premise system or…
CityJet Announce New Dublin Contact Centre
CityJet, the Irish European regional airline, have unveiled its new brand and announced to open a…
Sinclair Voicenet Expands Applications Expertise with New Appointment
Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics,…
Freedom Finance Enhances Customer Experience with Noble Systems Blended Solution
Freedom Finance Enhances Customer Experience with Noble Systems Blended Solution – Noble Systems have announced that…
Contact Centre Outsourcing Buyer’s Guide
Contact Centre Outsourcing Buyer’s Guide – Research and Markets have announced the addition of the “2015…
Contact Centre North East Salary Survey 2015
Contact Centre North East Salary Survey 2015 – NRG has supported the North’s contact centre industry…
Contact Centres – The Most Bizarre Calls
Contact Centres Most Bizzare Calls – Councils reveal most bizarre Calls received such as what size…
Interactive Intelligence Named Cloud Market Leader
Interactive Intelligence, a global provider of software and cloud services for customer engagement, unified communications and…
Britannic Technologies the Next Generation Contact Centre
Britannic Technologies Unviels Next Generation Contact Centre at Customer Contact Expo 2015 – Britannic Technologies brings…
NICE Receives Two Contact Centre Awards
NICE Systems Receives Two Contact Centre Awards for its Ground-Breaking Contribution to the Industry and Product…
Contact Centre Workers at Capita face uncertain future
Contact centre workers at Capita’s sites at Bury and Glasgow face an uncertain future as the…
Verint Systems and Vidyo Integrate Video Calls into Omnichannel
Verint Systems and Vidyo Collaborate to Integrate Video Calls into Omnichannel Customer Engagement Centres – Combined…
Why an Intelligent Call Strategy is Essential in Telemarketing
Find out why Intelligent Call Strategy is Essential in Telemarketing – Noble Systems have published a…
Contact Centre Modernisation Trends That Matter
Contact Centre Modernisation Trends That Matter Stefan Captijn of Genesys looks at how to modernise your…
Noble Systems Receives Contact Centre Technology Award
Noble Systems Receives 2015 CUSTOMER Contact Centre Technology Award – Noble Systems is honoured for improving…
IFDS to expand Scotland operations
IFDS to expand Scotland operations – International Financial Data Services (“IFDS”), a leading global provider of…
Flybe Exeter Contact Centre – Job Losses?
Flybe Exeter Contact Centre – Job Losses? – It has been reported that Flybe are to…