Allstate NI’s Stephen Lomas appointed chair of Contact Centre Network Northern Ireland Stephen, who leads Allstate…
Tag: Call Centre
Eradicating The Redial with First Contact Resolution
Eradicating the redial with first contact resolution in the contact centre Simon Adnett, VP of Sales…
53% of Contact Centre Agents Report Symptoms of Stress
Employers are stepping up as 53% of contact centre agents report symptoms of stress according to…
How to create the total customer package? Total experience
How to create the total customer package in the contact centre? Total experience Agam Kohli Director,…
Has your Contact Centre Embraced Hybrid Working?
Has your Contact Centre Embraced Hybrid Working? The majority of UK businesses still ill-equipped for a…
The Ultimate 5-step Detox Programme for Contact Centre Health
The Ultimate 5-step Detox Programme for Contact Centre Health If the festive season left your frontline…
Company Profile: Britannic
Britannic are award-winning specialists in business communications, systems integration, digital transformation and managed services, maximising the…
Business Systems Moves into State of the Art Offices
Tech consultancy firm Business Systems Limited has moved into a new state-of-the-art London office as it…
Could ChatGPT Herald the Next Stage for CX AI Adoption?
Could ChatGPT herald the next stage for CX AI adoption in the contact centre? Joe O’Brien…
Company Profile: Business Systems
Business Systems is a leading provider of compliance and communications solutions, helping organisations transform their CX…
Telephone Best Channel for Contacting Contact Centres
Confidence in tech-enabled customer service remains low amongst UK consumers The telephone is still widely perceived…
Company Profile: CardEasy
CardEasy the Secure, PCI DSS compliant payment solution for contact centres Whether your customers choose to…
Company Profile: Contact Centre Management Association
For more than 30 years, the CCMA has been absolutely dedicated to supporting contact centre professionals.…
Capita Seven-year Contract extension with freenet AG
Capita signs seven-year outsource contact centre contract extension with freenet AG The contract will see Capita’s…
Auto Windscreens Achieves High Score in Benchmarking
Auto Windscreens is one of highest scoring organisations in business benchmarking surveys by The Institute of…
Calabrio Appoints Kevin M. Jones as CEO to Lead Company
Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of…
Awards Programme Recognises UK Contact Centre Talent
The leading awards programme that recognises contact centre talent in the UK, the UK National Contact…
Britannic & 8×8 Help Plus Dane Housing Improve CX
Britannic and 8×8 help Plus Dane Housing Improve Customer Experience in their contact centre Connecting agents…
Company Profile: ContactBabel
ContactBabel is the leading analyst firm for the contact centre industry. If you have a question…