Are Multiple Conversations Realistic for Customer Service Operators? FM Outsource poses and answers this perplexing question…
Category: – Contact Centre News
News from the UK contact centre industry
Customer Service – Let’s Not lose the Human Touch
Let’s not lose the human touch in customer service Whilst channel choice is important, and is…
Webhelp UK Contact Centre does a lot for Charity!
Webhelp UK donates £500 to charity a a thank you to Rothesay Colleague Webhelp UK, one…
Customer Service: Fix a problem on the phone to earn consumer trust
Customer Service – Fix a problem properly on the telephone to earn our trust say 96%…
Jabra Launches Promotion to Ease Pressure on Public Sector IT
Jabra, Audio and communications technology specialist, has launched a promotion to support Public Sector organisations’ increasing…
Arvato secures 5 year Outsource Contract with BMW
arvato wins five-year contract to drive multi-channel customer services for premium automotive group arvato, the business…
VoiceSage Finalist in Contact Centre Product of the Year
VoiceSage Reaches The Finals Of Premier Industry Awards For Its Contact Centre Solutions VoiceSage, the customer…
Capita helps South Wales Police with their enquiries
Capita helps South Wales Police with their enquiries with contact centre and control room solution Capita…
Customer Satisfaction on the rise according to UKCSI
Customer satisfaction on the rise as organisations respond to changing consumer demands Customer satisfaction in the…
Aeriandi and Vocalcom Partner to Provide Contact Centre Solutions
Aeriandi and Vocalcom announce partnership to provide hosted PCI compliant cloud based contact centre solutions Vocalcom…
ContactBabel Research Contact Centres in Mainland Europe & Ireland
ContactBabel, the industry’s leading contact centre analysts, are, for the first time, researching the contact centre…
Content Guru storms into 2016 at Public Sector Contact Centre Event
Content Guru storms into 2016 at Public Sector Contact Centre Event Content Guru will kick-start its…
Akixi Appoints New Business Development Manager
Akixi Appoints New Business Development Manager, Mike Rogerson Akixi, the hosted call management and call reporting…
PCI DSS Compliance Checklist for Contact Centres
PCI DSS Compliance Checklist for Contact Centres If your contact centre handles customer transactions and sensitive…
CCMA Announce Training and Seminar Events for 2016
The CCMA have announced a series of both seminars and training courses for 2016. Seminar held…
Omni-Channel and how those Book Guys are at it again
Omni-Channel and how those Book Guys are at it again! Dave Ogden, Dave Ogden of Capstone…
Verint Advances Customer Engagement Optimisation Portfolio
Verint Advances Customer Engagement Optimisation Portfolio with New Release of Telligent Social Community Software Telligent Offers…
Customer Experience Five Trends Set to Revolutionise 2016
Customer Experience Five Trends Set to Revolutionise 2016 Interactive Intelligence predicts how artificial intelligence, IoT, mobile…
Customer Service among Sectors with Strongest Job Growth in Q4 2015
Customer Service among Sectors with Strongest Job Growth in Q4 2015 CV-Library, the UK’s largest independent…