White Paper: Guidelines for contact centres dealing with vulnerable consumers The DMA’s Contact Centres & Telemarketing…
Category: – Industry News
Industry news from the UK contact centre industry
When CRM Meets the Contact Centre
Frost & Sullivan—When CRM Meets the Contact Centre, Improving Business Outcomes End to End As mid-size…
PCI DSS compliant card payment by phone and call recording
PCI DSS compliant card payment by phone and call recording Syntec’s proprietary CardEasy system enables you to…
8 key factors driving webchat success
8 key factors driving webchat success – Consultants at customer service technology specialist Sabio have identified…
BYOD 5 things you didn’t know
Proven Legal Technologies – the corporate forensic investigation and e-disclosure firm, today unveils the top five…
Contact Centre Jobs – 100 created in Dundee
Contact Centre Jobs – Home improvements firm Entu Group have announced the creation of 100 new…
Enghouse Interactive Receives Contact Centre Awards
Enghouse Interactive, developer of a comprehensive portfolio of unified communications (UC) and contact centre solutions, today…
Exam Results Helpline goes Live
Exam Results Helpline goes Live – An independent exam results helpline is all set to offer…
Contact Centre Training Division established by Ember
Contact Centre Training Division established by Ember – Customer Management Consultancy Ember Services has established a…
Connect Assist create 25 contact centre jobs
Connect Assist, the Welsh based outsourcer providing helplines for charity and third sector organisations, have announced…
Loan Science Optimises Noble Systems Technology
Loan Science Optimises Contact Programmes with Noble Systems Technology Noble Systems, a global leader in unified…
Customer satisfaction – Contact Centre Industry Responds
Customer satisfaction – As satisfaction with Customer Service across the UK continues to fall, industry experts…
Is your Contact Centre Prepared for Black Friday?
Is your Contact Centre Prepared for Black Friday? Ah, Black Friday. No doubt you recall the…
Broadcasting Support Services contact centre goes into administration
Broadcasting Support Services (BSS), based in Manchester city centre, is set to close on August 14…
Customer Contact Expo 2015 Looks to the Future With eCommerce Expo Partnership
UK’s dedicated event for the contact centre and customer service industries will once again co-locate with…
Business Stream join the Raveolution with Rant & Rave
Business Stream, Scotland’s largest provider of non-domestic water and waste water services, has celebrated its innovative…
Liberty Insurance Outsource contact centre operations to Teleperformance
More than 200 jobs at Liberty Insurance in Co Fermanagh have been secured after a deal…
NCO Europe Limited announce new contact centre jobs
Two hundreds jobs are to be created at a Lancashire contact centre as a result of…