PCI Compliance made simple using the power of the Cloud by Curtis Nash, CEO of Cognia…
Category: – Industry News
Industry news from the UK contact centre industry
Jabra Makes New Appointments in Sales
Jabra UK & Ireland has further strengthened its ISE and High Touch sales teams with new…
Sinclair Voicenet partner with VEI to install call recording solutions
Sinclair Voicenet, the UK’s longest established specialist provider of multimedia call recording, contact centre applications and…
Shop Direct appoints webhelp to transform Digital Customer Service
Shop Direct, the UK’s largest multi-brand digital retailer, has announced a new partnership with customer experience…
Collections Depts must act in advance of expected interest rise
Collections departments must act now in advance of expected interest rate rise – Small window of…
Echo Managed Services appoint Business Development Manager
Echo Managed Services appoints Tony Slome as Business Development Manager to support growth plans within its…
Contact Centre Collaboration
Contact Centre Collaboration – from the pyramids to the moon landing – Article by Holger Reisinger…
Interactive Intelligence Second-Quarter and Six Months Financial Results 2015
Interactive Intelligence Reports 2015 Second-Quarter and Six Months Financial Results Total and recurring revenues up 21…
Customer Interactions What Can TV Series Modern Family Teach us?
Customer Interactions What Can TV Series Modern Family Teach us? Jeremy Payne, International VP, Marketing, Enghouse…
Call Centre Headset Reviews: What to look for
Call Centre Headset Reviews: What to look for – When you’re looking for a call centre…
Griffin Place Communications Cwmbran contact centre in liquidation
It has been reported that Cwmbran based contact centre Griffin Place Communications has gone into liquidation…
HMRC Contact Centres – Be prepared to wait
Callers to the HMRC contact centre are experiencing an average 14 minute wait to speak to…
ATG Create 60 Contact Centre Jobs in Sunderland
Ambassador Theatre Group (ATG) have announced plans to open a new contact centre in Sunderland creating…
Frost & Sullivan Steers Buyers of Contact Centre Services toward Best-fit Options
Migrating communications systems to the cloud has been one of the dominant trends in the European…
Making Business Sense of the Voice of the Customer
Making Business Sense of the Voice of the Customer – Helen Murray Chief Customer Solutions Officer…
Contact Centre Training Tips
Customer expectations are constantly on the rise. In a contact centre, it is the job of…
Liberty Insurance Outsource to Teleperformance
Liberty Insurance have announced that their Enniskillen contact centre operation is being outsourced to Teleperformance securing…
CCMA – Contact Centre Survey 2015
The CCMA are inviting organisations with 10 or more UK agent positions to take part in…
West Yorkshire Police Reveal Time Wasting Calls Received at Contact Centre
West Yorkshire Police Reveal Time Wasting Calls Received at Contact Centre In an effort to stop…