Parseq set for expansion following significant contract wins Parseq is set for a year of expansion…
Category: – Industry News
Industry news from the UK contact centre industry
How to Select a Cloud Contact Centre Solution
Seven Questions to Ask Before Selecting a Cloud Contact Centre Solution Be honest: When was the…
Verint Awarded Industry Honours
Verint Awarded Industry Honours for Customer Analytics Solutions Recognised for Innovation, Excellence and Customer Success Verint®…
Contact Centre Toilet Breaks – Urban Myth?
In the UK contact centre industry there are certain things which can be categorised as being…
Sabio helps BGL Group optimise customer engagement with SMS messaging
Sabio helps BGL Group optimise customer engagement with pro-active outbound SMS messaging Leading financial services business…
Rostrvm Solutions’ Contact Centre Calculator app
Rostrvm Solutions, the UK contact centre software provider, has launched a handy and useful contact centre…
From on-premise to Cloud: Six things you need to consider
Martin Taylor, Director, at Content Guru looks at the 6 key things that you should consider…
Webhelp UK Shortlisted for Customer Experience Awards
Webhelp UK has been shortlisted in three categories at this year’s prestigious UK Customer Experience Awards,…
UK Customer Satisfaction Index from Institute of Customer Service
UK Businesses failing customers since 2013 buoyed by improvement for Banks, Utilities and Transport according to…
Consumers clueless over what happens to financial data in a Contact Centre
Matt Newing, Managing Director of Elite Telecom, explains why consumers are clueless when they give financial…
What do contact centres, Jamie Oliver and McDonalds have in common?
Danny Singer – Founder & CEO OF Contact Centre Software provider Noetica explains what the contact…
Aspect Software: The multiple personalities in the contact centre
The multiple personalities of customer care: Aspect Software study reveals five wide-ranging company personas in customer…
Bedfordshire Police 999 Contact Centre to Close
Bedfordshire Police 999 Contact Centre Set to Close It has been reported that the Emergency 999…
Marks & Spencer Recruitment at Runcorn Contact Centre
Marks & Spencer have announced the creation of 380 jobs in Runcorn with the opening of…
DVLA Swansea Contact Centre – Strike Action Planned?
DVLA Swansea Contact Centre – Strike Action Planned? Staff at the DVLA Contact Centre in Swansea…
CallMiner selected by Foxtons to Improve Agent Performance
CallMiner selected by Foxtons to Improve Agent Performance and Customer Service CallMiner, rated first in customer…
Jabra Appoints Channel Sales Director and additional Sales Roles
Jabra UK & Ireland Business Solutions has further strengthened its Channel and High Touch Sales teams…
Sinclair Voicenet Deploys Real-Time Process Optimisation for Ageas Retail
Sinclair Voicenet Deploys Real-Time Process Optimisation for Ageas Retail Ageas Retail Intermediary has unveiled one of…