Firstsource and giffgaff win at National Outsourcing Association Awards
Firstsource Solutions is proud to announce that its partnership with giffgaff has been awarded Telecommunications, Utilities and High-Tech Outsourcing Project…
– Industry News
Transversal and Elephants Don’t Forget Partner
Transversal and Elephants don’t forget partner to focus on workplace knowledge retention; Creating a complete Learning Environment Transversal have announced…
4Net Technologies awarded Avaya Platinum Partner Status
4net Technologies have been awarded with the Avaya Platinum Partner status – Avaya’s highest level of partner accreditation in recognition…
We’ve never been ones to shout about what we do but….
Regular visitors to this website would have known that in August we completely redesigned the website; as a result we…
Social Media: Why It Doesn’t Pay To Talk The Way Customers Talk
Increasingly, customers respond to business texts the way they do in the rest of their lives: with a chirpy ‘gr8…
Rostrvm Solutions and Pythagoras offer MS Dynamics CRM
Rostrvm Solutions, the customer service hub software provider, has teamed up with Pythagoras to provide flexible contact centre and desktop…
Blog: The Agent – The most important people in the contact centre
Looking back when I was a youngster the world was a very different place; never in my wildest dreams could…
CCA Announces Winners of 2014 Excellence Awards
mbna, one of the UK’s largest credit card issuers, swept the board at CCA Excellence Awards 2014, winning four separate…
What customer service challenges will you face in 2015?
It’s that time of year again, we are all starting to plan for the year ahead, but what lies in…
North East Contact Centre Awards 2014 – and the Winners are…
North East Contact Centre Awards. Rainton Meadows Arena played host to hundreds of guests at this year’s Oscar themed event…
Text4Assist discusses how contact centres will adapt for the future
Contact centres are changing. That shouldn’t come as a surprise: in recent years we’ve seen huge shifts that – for…
ING to cut 1700 staff and grow digital investment
Dutch Bank ING is to cut 1700 jobs and spend EUR200 million to simplify and upgrade its IT systems over…
As ‘Fixed’ Costs and Line Rental Increases; is it time to move to SIP?
‘Which! Consumer Magazine’ recently reported that major fixed line telecom providers such as BT, Sky and Virgin have increased line…
The Voice – Sinclair Voicenet’s Newsletter
Workforce Optimisation The latest Workforce Optimisation tools enable organisations to ensure that agents with the right skills are scheduled at…
Griffin Place Communications Create 300+ jobs
Griffin Place Communications (GPC), a new contact centre outsourcer specialising in customer care and lead generation is set to create…
Nominations Open for UK National Contact Centre Awards 2015
The Call Centre Management Association (CCMA), the longest established association representing the contact centre industry in the UK, today announced…
Cloud Based Contact Centre Market 2014-2019
Research and Markets has announced the addition of the “Cloud Based Contact Centre Market by Solution, and by Application –…
The Guide to Ultimate (Work) Happiness
The zone is where it is at. That is where the magic happens, where you are the most productive and……
Home Retail Group goes live with enterprise social media management
Customer contact technology specialist successfully deploys Conversocial-based solution to support key Argos, Homebase and Habitat Facebook and Twitter channels Home…