Secure payment solutions and multi-channel customer service provider Eckoh, has won a new three year contract…
Category: – Industry News
Industry news from the UK contact centre industry
Expolink Europe Ltd Unveils New Contact Centre Premises
Following Significant Growth, Expolink Europe Ltd Unveils New Contact Centre Premises in Chippenham Expolink Europe, leading…
Contact Centre Call Charge Changes need not be a headache
Call Charge changes do not need to be a headache for the Contact Centre – Industry…
Mitel appoints Jane Brett to accelerate Contact Centre sector sales
Mitel appoints Jane Brett to accelerate Contact Centre sector sales in EMEA as new portfolio improves…
Content Guru provide Cloud Contact Centre Services to Chubb
Content Guru and KPN Secure Deal with Chubb to provide Cloud Contact Centre Sevices Content Guru’s…
Intelecom Selected by fm24 for Facilities Management Help Desk
Intelecom, a provider of cloud-based contact centre solutions and its partner Strategic Communications Services (SCS) have…
Sabio wins 2015 ‘Best Supporting Customer’ award at FinancialForce Community Day
Sabio wins 2015 ‘Best Supporting Customer’ award at FinancialForce Community Day Feedback from successful FinancialForce PSA…
Webhelp unveils two major acquisitions in Europe
Webhelp continues its ambitious growth strategy and unveils two major acquisitions in Europe covering six new…
Vauxhall Creates 120 Contact Centre Jobs
Car manufacturer Vauxhall is launching a new contact centre at its Luton headquarters which will create…
Echo Managed Services Sponsor Water Market Reform Conference
Echo Managed Services Sponsor Water Market Reform Conference – Water industry specialist supports 2nd July conference…
Calls from Mobile Phones to Freephone Numbers free from 1st July
Calls from mobile phones to Freephone numbers free from 1st July 2015. Great news for consumers,…
Sinclair Voicenet SmartVoice ViewPoint Deployed at Marsden Building Society
Marsden Building Society has installed SmartVoice ViewPoint, a customer feedback solution from Sinclair Voicenet. This hosted…
HMRC acts to improve customer service with their Contact Centres
HMRC allocates £45 million to help improve phone and post service – HM Revenue and Customs…
Webhelp UK Celebrates Long Service Team Members
Webhelp UK Celebrates Long Service Team Members across UK contact centres: Customer experience provider, Webhelp UK,…
Interactive Intelligence: ‘Putting Your Retail Customers First’ Event
Interactive Intelligence: ‘Putting Your Retail Customers First’ Event – Join Interactive Intelligence at this unique event…
Plusnet Reduce Opening Hours of Sheffield Contact Centre
Plusnet, the mobile and broadband provider, have announced plans to reduce the opening hours of its…
Salesforce Unveils Service for Apps
Salesforce Unveils Service for Apps – the Future of In-App Mobile Support. Powered by the Service…
Customer Engagement Drives Third of UK Cloud Deployments
Customer engagement drives one third of UK cloud deployments, CIF research finds – Improving customer service…
Eckoh plc – Full Year Results and Possible Acquisition of Netcall plc
Eckoh, a global provider of secure payment products and customer service solutions, is pleased to announce…