Convergys, a customer management outsource company, has been confirmed that the company is to create up to 600 jobs when it’s new Newcastle contact centre, situated at The Rocket, Stephenson Park, ‘goes live’ later this summer.
The outsourcer will see it’s headcount rise to 1,300 in the North east area having another contact centre at Quorum Business Park, Longbenton.
Cllr Nick Forbes, Leader of Newcastle City Council commenting on the announcement said,
“I’m delighted that today we are able to deliver on that commitment and support Convergys with their growth plans, which will create hundreds of jobs for people in our city. Importantly, it sends out a strong message of confidence to the market, making it clear that Newcastle is open for business despite the current uncertainty.”
Phil Telfer, UK Lead at Convergys, said choosing to expand in Newcastle was an’ easy decision‘:
“This investment not only demonstrates our ambition to grow in the UK, but also our commitment to the city of Newcastle, where we have been an employer for almost 25 years.
“Choosing to expand in the Newcastle area was an easy decision – a big part of our local success is testament to the talented people we already have working here, and the strong reputation the team has for delivering great customer experiences on behalf of several leading global brands.
“We wanted to choose a building within a prestigious location that was impactful, and that set out a clear statement of our UK ambition. With The Rocket, we believe we have achieved this.”
For additional information on Convergys visit their Website
For additional information on Recruitment Opportunities visit their career website